Is it possible in Azure Chat SDK to limit chatMessageReceived event to a specific thread for a communicationUserId?

Saurabh R. Mehta 25

In Azure Chat SDK, the chatMessageReceived event of chatClient is triggered on all active threads for the intended communicationUserId. I am wondering if there is any way to limit this event to a specific thread instead of all threads for the intended communicationUserId. Any guidance or resources would be greatly appreciated.

ajkuma 26,636 Reputation points Microsoft Employee

2024-06-18T06:02:32.7633333+00:00

@Saurabh R. Mehta , Apologies for the delayed response. While I'm checking on this, could you please provide more details about your specific requirement?
Saurabh R. Mehta 25 Reputation points

2024-06-18T12:12:45.0233333+00:00

Thank you @ajkuma for your response.

To explain what we wanted to achieve I am using the following example to explain.

Azure chat SDK is behaving in the following way:

When communication is happening on Thread 3 and when User1 sends a message to User3 that message getting received on the same Thread as well as on Thread2 where User3 is participant.

What we want to do with Azure chat SDK:

When communication is happening on Thread 3 and when User1 sends a message to User3 that message should be received on the same Thread.

We know that we can put a condition on listener to prevent it to be displayed to the unintended Thread. But we are not suppose to expose the messages to unintended Thread.

So we are looking for an event which allows us to send & receive a message to the specified Thread instead of chat client.
ajkuma 26,636 Reputation points Microsoft Employee

2024-06-18T18:44:24.9966667+00:00

@Saurabh R. Mehta , Thanks for the follow-up and additional details.

As I understand, just to clarify, are you referring to real time notification events rather than server events? In this case, the client will have to filter the events based on the thread ID. Typically, It is up to the application to decide which message to render.
Saurabh R. Mehta 25 Reputation points

2024-06-19T04:22:22.99+00:00

@ajkuma, Thanks for the clarification.

We are looking for an event which gets triggered for specific ThreadID. We are in health care domain and we can not broadcast the conversation happening between patient and provider1's Thread to another Thread where the same patient and another provider2 having conversation.

We know that using ThreadID can filter which message to show but the concern here is ideally the message received event should be triggered on intended Thread only so that way it is not violating the patient safety.
ajkuma 26,636 Reputation points Microsoft Employee

2024-06-19T13:39:59.7833333+00:00

@Saurabh R. Mehta , Thanks for the follow-up and additional details. I'm checking further on this and will get back to you soon.
Could you please confirm, Is User3 the patient?
Saurabh R. Mehta 25 Reputation points

2024-06-20T03:52:58.8633333+00:00

@ajkuma, Thanks for the reply.

Yes here User3 is a patient and User1 and User2 are Provider.
ajkuma 26,636 Reputation points Microsoft Employee

2024-06-21T10:18:21.1033333+00:00

Thanks for the follow-up and confirmation. I'm discussing on this internally and will get back on this shortly.
ajkuma 26,636 Reputation points Microsoft Employee

2024-06-23T18:04:52.4966667+00:00

To better understand/clarify your setup, could you please confirm, if User3 is the patient, and it should not receive messages from Thread2, why is User3 added to Thread2?
Saurabh R. Mehta 25 Reputation points

2024-06-24T04:40:16.14+00:00

All chat conversation is a sperate Thread and since patient is consulting with two different providers here so Thread2 and Thread3 represents different chat conversation.
ajkuma 26,636 Reputation points Microsoft Employee

2024-06-25T19:46:04.8866667+00:00

Apologies for the delayed response. Real-time notification is at user level. Users will receive notifications for all chat threads they are involved in. The UI application must determine where and whether a message should be displayed.
Saurabh R. Mehta 25 Reputation points

2024-06-26T08:47:53.4966667+00:00

Thanks for the behavior confirmation.
ajkuma 26,636 Reputation points Microsoft Employee

2024-06-26T13:53:05.87+00:00

@Saurabh R. Mehta , thanks for the follow-up. Glad to know that the info was help. I have summarized our discussion, for our engagement/pointers, please click Accept Answer - it will benefit the community to find the answers quickly.

Accepted answer

ajkuma 26,636 Reputation points Microsoft Employee

2024-06-26T13:49:59.15+00:00
@Saurabh R. Mehta , Summarizing our discussion from the comments. Kindly Accept Answer - it will benefit the community to find the answers quickly.

Requirement:

In Azure Chat SDK, the chatMessageReceived event of chatClient is triggered on all active threads for the intended communicationUserId. is any way to limit this event to a specific thread instead of all threads for the intended communicationUserId?

Scenario:

User3 is a patient and User1 and User2 are Provider.

All chat conversation is a sperate Thread and since patient is consulting with two different providers here so Thread2 and Thread3 represents different chat conversation.

Ask:

What we want to do with Azure chat SDK:

When communication is happening on Thread 3 and when User1 sends a message to User3 that message should be received on the same Thread.

We are looking for an event which gets triggered for specific ThreadID. We are in health care domain and we can not broadcast the conversation happening between patient and provider1's Thread to another Thread where the same patient and another provider2 having conversation.

Pointers/approach/behavior confirmation:

Real-time notification is at user level. Users will receive notifications for all chat threads they are involved in. The UI application must determine where and whether a message should be displayed.

If the answer helped (pointed, you in the right direction) > please click Accept Answer - it will benefit the community to find the answers quickly.
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Saurabh R. Mehta 25 Reputation points

2024-07-17T15:17:50.4633333+00:00

Got clarity on the concepts thanks

ajkuma 26,636 Reputation points Microsoft Employee

2024-07-17T18:27:24.2833333+00:00

Glad to know that it was helpful. Much appreciate your follow-up and feedback.
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Is it possible in Azure Chat SDK to limit chatMessageReceived event to a specific thread for a communicationUserId?

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