Azure acr isnt working for me ! Region : east US - ACR , strangely works for the INDIAN based ACR

Question

SLSnxCCvRau1.js:1 [Microsoft_Azure_ContainerRegistries] 8:34:36 PM Resource/Repository/ViewModels/RepositoryBrowseBlade RepositoryBrowseBlade: Failed to list repositories. Registry id: /subscriptions/25ee4c2a-c725-4d68-bdef-f4c6a1273649/resourceGroups/grc-shared-rg/providers/Microsoft.ContainerRegistry/registries/grcsharedacr, Reason: _errorData: {"readyState":0,"status":0,"statusText":"error"}

baseTypes: ["MsPortalFx.Errors.FetchDataError","MsPortalFx.Errors.DataError","MsPortalFx.Errors.Error"]

dataSetName: DataCache:6:9

errorData: {"readyState":0,"status":0,"statusText":"error"}

errorLevel: 2

extension: Microsoft_Azure_ContainerRegistries

innerErrors: []

message: FetchDataError: data set DataCache:6:9

name: FetchDataError

stack: FetchDataError: FetchDataError: data set DataCache:6:9

at n.t (https://portal.azure.com/Content/Dynamic/UtAlw-KLNt_v.js:57:857)

at n (https://portal.azure.com/Content/Dynamic/SLSnxCCvRau1.js:1:46249)

at new n (https://portal.azure.com/Content/Dynamic/SLSnxCCvRau1.js:1:46461)

at https://portal.azure.com/Content/Dynamic/SLSnxCCvRau1.js:1:293216

at https://portal.azure.com/Content/Dynamic/SLSnxCCvRau1.js:1:293319
```timestamp: 317959

type: MsPortalFx.Errors.FetchDataError 

https://grcsharedacr.azurecr.io/oauth2/exchange

20.62.128.0

unable to ping the IP of cname 

52.140.110.201

works on India region 

PS C:\Users\izno> tracert 20.62.128.0

Tracing route to 20.62.128.0 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  reliance.reliance [192.168.29.1]

  2     *        *        *     Request timed out.

  3     *        *        *     Request timed out.

  4     *        *        *     Request timed out.

  5     *        *        *     Request timed out.

  6     *        *        *     Request timed out.

  7     *        *        *     Request timed out.

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21

PS C:\Users\izno> tracert 52.140.110.201

Tracing route to 52.140.110.201 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  reliance.reliance [XXXXX]

  2     2 ms     2 ms     2 ms  XXXXX

  3     3 ms     3 ms     2 ms  XXXX

  4     3 ms     5 ms     5 ms XXXXX

  5     3 ms     2 ms     2 ms  XXXX

  6     3 ms     4 ms     4 ms  XXXXX

  7   200 ms   202 ms   159 ms  XXXXXX

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     9 ms    20 ms    19 ms  ae22-0.ear01.maa31.ntwk.msn.net [104.44.238.220]

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14    24 ms    23 ms     *     be-3-0.ibr01.pnq20.ntwk.msn.net [104.44.28.110]

 15    23 ms    24 ms    23 ms  ae106-0.rwa04.pnq20.ntwk.msn.net [104.44.20.42]

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20    22 ms    22 ms    22 ms  52.140.110.201

Trace complete.

Answer 1

Hi Omkar,

Thanks for reaching out to us on the Microsoft Q&A forum.

Please follow these steps to troubleshoot the issue:

• Ensure that your firewall is not blocking the request to the ACR instance. You can try temporarily disabling the firewall to see if the issue is resolved.
• Ensure that the ACR instance's firewall settings are configured correctly. You can check this by navigating to the ACR instance in the Azure Portal and verifying that the correct IP addresses or ranges are allowed.
• If you are using a VPN or proxy, ensure that it is not interfering with the request to the ACR instance. Try disabling the VPN or proxy to see if the issue is resolved.
• If possible, try accessing the ACR instance from a different network, such as a different office location or a public Wi-Fi hotspot.

Please try using a different ACR instance or a different region to see if the issue is specific to the current instance or region.

If you have any further queries, do let us know.

If the answer is helpful, please click "Accept Answer" and "Upvote it".