windows defender become black screen after open and watch whatsapp

Ho Yeung, Lee 1

windows defender become black screen after open and watch whatsapp at between 8:00 a.m . and 8:45 a.m. HKT 18/6/2024

when i open windows defender , it show a logo hangs there, then i close and force stop it, and open again, it show black screen.

then I have to shut down CAT phone and power on mobile phone to restart it

but after restart, web protection is turned off at harmful link. I have to turn on web protection manually.

another problem is that though resumed, outlook email images can not be shown in email

Faery Fu-MSFT 18,721 Reputation points Microsoft Vendor

2024-06-18T08:04:02.1466667+00:00

Hi @Ho Yeung, Lee ，

another problem is that though resumed, outlook email images cannot be shown in email

Does the problem occur with one email or with all emails?

Is the image missing from the email or is the image showing a red x?

Could you provide specific screenshots so we can better research?

Please also log in to webmail to check if the problem still exists.
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Ho Yeung, Lee 1 Reputation point

2024-06-19T09:53:03.91+00:00

yes, all email yesterday,

no screen shot

had been exist after update, now it resumed.

Look at the bluetooth scratches on book
Ho Yeung, Lee 1 Reputation point

2024-06-20T08:32:11.0033333+00:00
Ho Yeung, Lee 1 Reputation point

2024-06-20T08:33:29.6+00:00

today has another black screen event

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