Virtual Army Email Access

Question

While I've added a PC through the Microsoft Remote Desktop app before, this is my first time accessing my Army email and adding a workspace through the app. I followed the “Get started with the macOS client” instructions and, after adding my workspace and signing in with my Army email, I received the following error messages:

 

Smart card:

"Certificate validation failed. Try again by doing the following:

 

1.     Close the current browser

2.     Open a new browser to sign in

3.     Select the certificate

 

If you are using a smart card, make sure it is inserted correctly."

 

Password:

"We’re sorry

You can’t reset your own password because password reset isn’t turned on for your account.

 

You must contact your administrator to turn on password reset for your account."

 

I also followed this AVD setup process for my macOS (Sonoma 14.5):

 

1.     Go to https://aka.ms/goarmyavd, complete the commercial login-onboard package, and sign the agreement.

2.     Download the Microsoft Remote Desktop app.

3.     Wait 20 minutes for enrollment activation.

4.     In Microsoft Remote Desktop on macOS, create/add a “workspace,” sign in with your military email, plug in your CAC, and select “use smart card” at the login prompt.

5.     Once the desktop is loaded, sign into OneDrive to move your documents to the workspace.

6.     This is a NIPR-connected workspace, so you can access all Army websites without a VPN.

 

Additionally, I cleared my cache and deleted and reinstalled my DoD certificates but still cannot log in.

 

Can you please assist me in resolving this login issue?