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37,504 questions
Cannot reactivate Azure subscription
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Ambroz Bergoc
0
Reputation points
Hi,
Because my ex credit card was blocked, the result is Microsoft didt get my payments and my Azure subscription was disabled.
Few days ago I successfully updated my payment methods, but subscription is still disabled.
When I try to reactivate subscription its saying I need to pay invoices and gave my a link, when I click the link its saying that there is nothing which needs to be paid (weird :( )
When I look on the list of my invoices, also its saying that everything is paid (I not agree with that, but if microsoft saying this ....)
When I try to make a support ticket, its saying (when I discribed and wrote everything), that I cannot make support ticket for disabled subscribptions (weird .... I thought that support ticket can be used when things does not work as expected ... when everything works, I do not need support tickets ....)
Kind regards
{count} votes
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ajkuma 24,561 Reputation points Microsoft Employee2024-06-27T03:30:16.9233333+00:00 For focused and dedicated assistance on this issue, you will have to file a subscription ticket with our support team. You may file a (free) support ticket with our Azure subscription support team - create an Azure support request. Select Subscription Management for the issue type.
Checkout this FAQ: How do I submit a support request if I can't sign in to the Azure portal?
call the customer service number for your country/region.
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