My email is always requesting sign in knowing that I changed the password many times.

Question

Someone is accessing my email.

They even changed my password one time.

I changed my password and activated the authenticator.

I am still getting authenticator notifications that they are requesting sign in.

How are they knowing my new password, I changed it many times. Everytime I change my password they are knowing it and trying to re access my account !!!

Answer 1

Hi @Mohammad ali Salhab

Welcome to our forum!

Based on your description, it looks like you're experiencing an account security issue. Here are some steps you can take to protect your email account:

• Check for Malware: Run a full scan on your devices using trusted antivirus software.
• Review Account Activity: Look at your account’s recent activity to identify any suspicious logins or devices.
• Change Passwords on a Clean Device: If possible, use a different, secure device to change your password.

In addition, please refer to the tips in this document to strengthen the security of your account.

https://learn.microsoft.com/en-us/defender-office-365/responding-to-a-compromised-email-account.

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