how to restore my gmail account in Outlook 2013 favourites pane

Question

My gmail account and all subfolders have vanished so I can't see any of my emails from that account. How do I restore them please?

Answer 1

Hi @Geoffrey Griffiths

Welcome to our forum!

To better assist you to solve the problem, could you describe more about the issue? 

1. Does the issue occur on the Outlook Desktop Client? If so, to further confirm if the issue is more related to Outlook desktop client, please log in to your web mail to check if the issue persists. 
2. And does the issue occur recently? If so, is there any specific operation did you do before the issue occurred? 

   My gmail account and all subfolders have vanished so I can't see any of my emails from that account.

3. Do you mean that your gmail account disappeared from your Outlook favorites or from your Outlook profile.

It is recommended that please try to search for the relevant contents, if they still exist, you can locate their location and re-add them to your favorites, if they cannot be found, it is suggested that you try to add your account again to the profile according to the article.

In addition, there is a similar thread that you may refer to. (Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)

Hope it helps! 

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

Note: Please follow the steps in our [documentation] to enable e-mail notifications if you want to receive the related email notification for this thread.