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làm thế nào sửa lỗi 6d066ec1-e2a0-4f36-af93-5d98e6d59ed3 ạ

Nguyen Khanh Linh 0 Reputation points
2024-07-14T09:29:33.4066667+00:00

dạo này mình đăng nhập office 365 bằng tài khoản trường học thì luôn xuất hiện lỗi như vậy. Làm thế nào để khắc phục ạUser's image

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
4,346 questions
Excel
Excel
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
1,687 questions

2 answers

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  1. Sander van de Velde | MVP 31,211 Reputation points MVP
    2024-07-14T11:40:05.43+00:00

    Hello @Nguyen Khanh Linh ,

    welcome to this moderated Azure community forum.

    It feels like this in a browser error.

    Can you try to login in an incognito / Inprivate browser tab to test the login flow.

    If this works, probably your browser cache needs to be updated.

    Pleas clear your browser cache in Chrome or Edge.

    You can also clear the cookie related to your office 365 website.

    If the response helped, do "Accept Answer". If it doesn't work, please let us know the progress. All community members with similar issues will benefit by doing so. Your contribution is highly appreciated.

  2. Jiajing Hua-MFST 7,625 Reputation points Microsoft Vendor
    2024-07-15T06:36:31.5166667+00:00

    Hi @Nguyen Khanh Linh

    Firstly, I suggest you go to Windows settings > Accounts > Access work or school > Remove your school account.

    Besides, please refer to following steps:

    1. Close all Microsoft applications, office, teams etc.
    2. Search %AppData%, (C:\Users\user account\AppData\Local\Microsoft)
    3. Cut/paste the OneAuth and IdentityCache folders out of the Microsoft folder and paste it onto your desktop.
    4. Relaunch Office desktop apps and sign in. If this issue still persists, close Office apps, copy the OneAuth and IdentityCache folders back into the Microsoft AppData folder, when it asks if you want to overwrite, say NO. 
    5. Then reopen Office apps to have a check.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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