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We are introducing the self service password reset option for users at login, however we have found that it is only working on Windows 11 devices and not Windows 10.
The configuration between the two devices are the same yet one works and the other; when the link is clicked, thinks about it, then loops back to the login screen with the text "Unlock The PC" at the top and puts the pc in a weird locked state that can only be resolved by rebooting the device.
It seems to me that the UI for the SSRPM is being supressed but I am unsure what setting this could be.
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Hello @Helina Michalak-Horton (IT Technical Services)
Adding to @Aleksandr Kolesnikov please check the event logs on the affected devices to see if there are any errors or warnings related to SSPR.
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Do you know where abouts in the event log I would be checking?
Here you go https://learn.microsoft.com/en-us/entra/identity/authentication/troubleshoot-sspr-writeback
I have added it to the main Answer.
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The task has now been passed to another teams its no longer my responsibility but thank you for your comments.
Hi @Helina Michalak-Horton (IT Technical Services)
If I understood correctly, you are trying to use SSPR on W10.
Please refer to the link to check the limitations of SSPR:
Also, troubleshooting guide might be helpful:
Troubleshoot self-service password reset writeback in Microsoft Entra ID
Best regards,
Aleksandr
If the response is helpful, please click "Accept Answer" and upvote it.
Hello @Helina Michalak-Horton (IT Technical Services)
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