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Black screen after windows 10 update, safe mode unreachable

Bailey Miller 0 Reputation points
2024-07-17T18:59:42.6433333+00:00

I had a graphics driver update installed for my RTX 2060, and all it needed was a restart and I was procrastinating doing that restart until this morning when there was an unreasonably heavy load on my GPU. When I went to restart, there was also a windows update. I restarted and went for coffee, and when I came back my screen was black. I waited 15 minutes, restarted, tried to enter safe mode, and nothing worked. I think this is a graphics driver issue but I don't know how to resolve it from here.

Windows 10, MSI RTX 2060 GPU, AMD Ryzen 7 3800X CPU, B450 chipset on motherboard.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. Hania Lian 17,031 Reputation points Microsoft Vendor
    2024-07-18T02:08:07.44+00:00

    Hello,Do you mean you can't enter safe mode and your computer is still black screen?

    If you can't enter system, it's hard to troubleshoot, as well as determine the cause of the problem.

    It is advisable to wait a little longer, and if you still can't get into the system, you can only contact the computer repair provider.

    Best Regards,

    Hania Lian

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