we are getting 100+ software crashes each day in our environment with SenseCE.exe

Question

Faulting application name: SenseCE.exe, version: 10.8750.27558.1004, time stamp: 0x09fd77b8 Faulting module name: KERNELBASE.dll, version: 10.0.19041.4648, time stamp: 0x5a4af933 Exception code: 0xc0000409 Fault offset: 0x000000000012d5d2 Faulting process id: 0x4538 Faulting application start time: 0x01dad91795d7b6c6 Faulting application path: C:\Program Files\Windows Defender Advanced Threat Protection\Classification\SenseCE.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 6be12f20-5385-4611-9fd8-6d918a8cb3af Faulting package full name: Faulting package-relative application ID:

Answer 1

Hello

SenseCE.exe crashes are a known issue and can occur for a variety of reasons including high memory usage. Here are some steps you can try:

Run the Command Prompt as an administrator and execute the following command:

sc config Sense start= demand

Then restart the computer.

Use the DISM tool to repair Windows system image and the System File Checker to repair system files:

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow

Ensure no other processes on the machine are using excessive physical memory, as SenseCE.exe has been reported to use a significant amount of memory in some incidents.

If these steps don't resolve the issue, you may need to look at the specific error code and fault offset you provided to find a more targeted solution. Collecting a User Dump is also a way to analyze the issue.

Also, checking for any updates or patches released for SenseCE.exe may help prevent future crashes.