Device collection not update

Question

Recently I upgrade some Windows 10 clients to Windows 11, after upgrade, the clients do not move from Windows 10 collection to Windows 11 collection, I tried to update the membership on the Windows 11 collection. The collections use a query evaluation based on the OS version.

Any idea what could be the reason?

Answer 1

Hello

It sounds like you're experiencing an issue with the collection membership update after upgrading some Windows 10 clients to Windows 11.

Since you're using a query-based collection with an OS version evaluation, it's possible that the collection is not detecting the updated OS version correctly. Here are a few potential reasons why this might be happening:

1. OS version detection: The collection might not be able to detect the Windows 11 OS version correctly due to a delay in updating the OS detection information. You can try checking the OS version detection settings in your Intune configuration to ensure they are set up correctly.
2. Query evaluation: The query evaluation logic might be causing issues with the membership update. Review your query syntax and ensure it's correct and consistent with the expected OS versions. You can also try simplifying the query or breaking it down into smaller queries to troubleshoot the issue.
3. Client-side issues: It's possible that there are client-side issues preventing the Windows 11 clients from reporting their OS version correctly. Check the Intune client logs on these clients for any errors related to OS detection or reporting.
4. Collection membership: Verify that the Windows 11 collection is configured correctly and that the membership rules are set up to include devices with Windows 11 as their operating system.

To troubleshoot this issue, I recommend trying the following steps:

1. Verify OS version detection: Run a PowerShell script on a Windows 11 client to verify that the OS version is reported correctly.
2. Check query evaluation: Use the Intune console to review the query evaluation results for devices that are not being added to the Windows 11 collection. Look for any errors or issues that might be preventing membership updates.
3. Check client-side logs: Review the Intune client logs on Windows 11 clients for any errors related to OS detection or reporting.
4. Re-run membership update: Try re-running the membership update process for the Windows 11 collection to see if it resolves the issue.It sounds like you're experiencing an issue with the collection membership update after upgrading some Windows 10 clients to Windows 11. Since you're using a query-based collection with an OS version evaluation, it's possible that the collection is not detecting the updated OS version correctly. Here are a few potential reasons why this might be happening:
   1. OS version detection: The collection might not be able to detect the Windows 11 OS version correctly due to a delay in updating the OS detection information. You can try checking the OS version detection settings in your Intune configuration to ensure they are set up correctly.
   2. Query evaluation: The query evaluation logic might be causing issues with the membership update. Review your query syntax and ensure it's correct and consistent with the expected OS versions. You can also try simplifying the query or breaking it down into smaller queries to troubleshoot the issue.
   3. Client-side issues: It's possible that there are client-side issues preventing the Windows 11 clients from reporting their OS version correctly. Check the Intune client logs on these clients for any errors related to OS detection or reporting.
   4. Collection membership: Verify that the Windows 11 collection is configured correctly and that the membership rules are set up to include devices with Windows 11 as their operating system.
   To troubleshoot this issue, I recommend trying the following steps:
   1. Verify OS version detection: Run a PowerShell script on a Windows 11 client to verify that the OS version is reported correctly.
   2. Check query evaluation: Use the Intune console to review the query evaluation results for devices that are not being added to the Windows 11 collection. Look for any errors or issues that might be preventing membership updates.
   3. Check client-side logs: Review the Intune client logs on Windows 11 clients for any errors related to OS detection or reporting.
   4. Re-run membership update: Try re-running the membership update process for the Windows 11 collection to see if it resolves the issue.