Graph API, returns Unauthorized : User not found

Question

Graph API, returns Unauthorized : User not found

Dominik 5

Hello all,

I develop an app which uses delegate permission to read a users presence. This all worked fine while using my Developer Subscription. After it has been expired I bought the 'Azure Active Directory Premium P1' license to simulate organizational users and test my app.

I can successfully obtain an access token, but requesting the user presence (Presence.Read) always results in this error:

{"error":{"code":"Unauthorized","message":"User not found","innerError":{"date":"2024-07-22T19:49:43","request-id":"...","client-request-id":"..."}}}
flutter: 401

This error happens when I login as admin and as another user of my organization. Info: When logging in to my account I granted permission of this app for all users of my organization.

This is my Entra ID: User's image And for my App Registration in Azure I use another email account not related to the Entra ID. Related to that ticket, no license or anything is needed for this service: https://learn.microsoft.com/en-us/answers/questions/1111512/application-registration-cost

CarlZhao-MSFT 46,371 Reputation points

2024-07-23T02:07:06.63+00:00

Hi Dominik,

Please use jwt.ms to decode your access token and share a screenshot.
CarlZhao-MSFT 46,371 Reputation points

2024-07-23T02:10:29.72+00:00

Are you calling the /me/presence endpoint or the /users/{id}/presence endpoint?
Navya 19,795 Reputation points Microsoft External Staff Moderator

2024-07-24T09:24:02.65+00:00

Hi @Dominik

Following up to see if the below answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Konrad 0 Reputation points

2025-04-08T12:26:12.8533333+00:00
"code": "Unauthorized", "message": "User not found",

Hello, I've had the very same issue with the exact endpoint /users/{id}/presence
I pushed my token through jwt.ms and got the following:
...
"acrs": [ "p1" ],
...
"scp": "Presence.Read.All User.Read User.Read.All profile openid email",
...
I believe it may mean my sub is P1.
Do I need MS 365 business trial/sub for the presence endpoint to work at all?
Is it mentioned somewhere in the docs? Is there no sandbox env to access those API enpoints for the app development? We are developing an app for our customers and wanted to use our test account for it without needing to access theirs.

1 answer

Your answer

CarlZhao-MSFT 46,371 Reputation points

2024-07-23T02:07:06.63+00:00

Hi Dominik,

Please use jwt.ms to decode your access token and share a screenshot.
CarlZhao-MSFT 46,371 Reputation points

2024-07-23T02:10:29.72+00:00

Are you calling the /me/presence endpoint or the /users/{id}/presence endpoint?
Navya 19,795 Reputation points Microsoft External Staff Moderator

2024-07-24T09:24:02.65+00:00

Hi @Dominik

Following up to see if the below answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Konrad 0 Reputation points

2025-04-08T12:26:12.8533333+00:00

"code": "Unauthorized", "message": "User not found",

Hello, I've had the very same issue with the exact endpoint /users/{id}/presence
I pushed my token through jwt.ms and got the following:
...
"acrs": [ "p1" ],
...
"scp": "Presence.Read.All User.Read User.Read.All profile openid email",
...
I believe it may mean my sub is P1.
Do I need MS 365 business trial/sub for the presence endpoint to work at all?
Is it mentioned somewhere in the docs? Is there no sandbox env to access those API enpoints for the app development? We are developing an app for our customers and wanted to use our test account for it without needing to access theirs.

Answer 1

CarlZhao-MSFT 46,371

Hi @Dominik

P1 licenses are not available for the /me/presence endpoint, this resource currently only supports Microsoft Teams users.

You should subscribe to an MS 365 license for your organization as it includes the Teams service, and then assign that license to the logged-in user.

Hope this helps.

If the reply is helpful, please click Accept Answer and kindly upvote it. If you have additional questions about this answer, please click Comment.

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Graph API, returns Unauthorized : User not found

1 answer

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