Unable to open the DPM console

Question

I am unable to open the DPM 2019 console and encounter an error whenever I try to open it.

The Windows Application Event Log shows an error message with Event ID 943. The error message says it is unable to connect to the DPM database because the database is in an inconsistent state.

Could someone help me diagnose and troubleshoot this issue so that I can successfully open the DPM console?

Answer 1

Hi,

If you're encountering an error with Event ID 943 when trying to open the DPM 2019 console, follow these steps to diagnose and troubleshoot the issue:

1. Check the DPM Services Ensure that all necessary DPM services are running:

• DPM
• DPMRA
• SQL Server Agent (for the DPM instance)
• SQL Server (for the DPM instance)
• Virtual Disk Service
• Volume Shadow Copy Service

2. Verify Database State The database might be in recovery mode. Check this by running the following SQL query against the DPMDB:

SELECT * FROM tbl_DLS_GlobalSetting WHERE PropertyName LIKE 'DbRecovery'

If the database is in recovery mode, it might be due to a DPMSync -Sync failure or crash.

3. Run DPMSync Try running the DPMSync tool to synchronize the DPM database:

DPMSync -sync

This tool can help resolve inconsistencies in the database.

4. Check Event Logs Review the Windows Application Event Log for any additional errors or warnings that might provide more context about the issue.
5. Update DPM Ensure that you have the latest update rollup package for System Center Data Protection Manager installed. Updates often include fixes for known issues.

If these steps don’t resolve the issue, you might need to restore the DPM database from a backup. Feel free to reach out if you need more detailed instructions on any of these steps or if you encounter any specific issues while troubleshooting!