Hi, I have provisioned and deployed my bot with no errors, but it doesn’t respond when tested in azure or deployed on any channel. Can someone help?

Question

The bot is deployed with zero errors when tested in azure or any channel even then there is no error popping up. Its always blank without any response

Answer 1

@Ranjani T Welcome to Microsoft Q&A Forum, Thank you for posting your query here!

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Plan 1: Please open your Azure portal and navigate to the Azure Webapp that corresponds to that Bot Service. Then try restarting the webapp and then test the bot again.

Plan 2: Please navigate to the channels tab in the Azure Bot Service and check if there are any issues for webchat as shown below:

Click on the issues and check if any errors.

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Plan 3: Try to invoke the directline endpoint and check if that works. https://learn.microsoft.com/en-us/azure/bot-service/rest-api/bot-framework-rest-direct-line-3-0-authentication?view=azure-bot-service-4.0 .

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Plan 4:

Troubleshooting: To troubleshoot exceptions in the Azure Bot Service follow this article. You can enable the diagnostic logging for your Azure App service as explained in this article and check for any errors.

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Plan 5:
Open the Azure Web App and click on the Diagnose and Solve problems then click on the Availability and performance as shown below:

Change the time frame accordingly and click on each of the highlighted sections and check for any errors during that time range:

Hope this helps. If you have any follow-up questions, please let me know. I would be happy to help.