Windows 10 | This feature is not supported by your organization (Windows Backup)

Question

Hello,

User is running Windows 10 (Version: Microsoft Windows 10.0.19045.4651).

At random, has received the following warning:

Windows Backup
This feature is not supported by your organization.
See other ways to back up.

User is not using Windows Backup, nor is it configured.

Any reason why this pops up? What can be done to disable it?

Thanks in advance.

Rudy

Answer 1

Hi Rudolf,

Thanks for your post. Based on my research, it is by design, Windows Backup is not supported for Microsoft Entra ID or Active Directory (AD) users. If you try to run Windows Backup in this scenario, you will receive the error message "This feature is not supported by your organization." Additionally, Windows Backup will not run if your MSA account is blocked by Group Policy. For more information about Windows Backup, see Backup and Restore in Windows.

Best Regards,

Ian Xue

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Answer 2

Press Win+R, type "gpedit.msc" and press Enter key to open Group Policy Editor.

Navigate to Computer Configuration > Administrative Templates > Windows Components > File History.

Check if "Turn off File History" is set to "Not Configured" or "Disabled".

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In Start Search type regedit and press Enter.

Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsBackup

Check if there's a DWORD value named "DisableWindowsBackup". If it exists and is set to 1, delete it or set it to 0.

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Go to Control Panel > Programs > Turn Windows features on or off.

Ensure "Windows Backup" is checked.

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Press Win+R, type services.msc" and press Enter.

Look for "Volume Shadow Copy" service. Ensure it's set to "Automatic" and is running.

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Open Command Prompt as administrator.

Run sfc /scannow

Then run DISM /Online /Cleanup-Image /RestoreHealth