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How to fix User account 'yyyy@hotmail.com' from identity provider 'live.com' does not exist in tenant 'csulb'

Nicholas Newman 0 Reputation points
2024-08-18T16:50:57.8433333+00:00

The following error pops up when trying to sign into onenote with my person account on my personal computer.

Request Id: 94b41572-a2c3-4f2f-a56a-0c19fa0d5300

Correlation Id: 563f41e7-c9ad-4f34-9d22-8f558cfa6e03

Timestamp: 2024-08-18T16:45:56Z

Message: AADSTS90072: User account 'xxxxx@hotmail.com' from identity provider 'live.com' does not exist in tenant 'csulb' and cannot access the application 'd3590ed6-52b3-4102-aeff-aad2292ab01c'(Microsoft Office) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account

I assume this has something to do with having signed in with my school email in the past and I'm going to have to delete some files to get rid of this error. Where should I go from here?

Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
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  1. Chase Flanagan 0 Reputation points
    2024-08-18T17:39:58.7366667+00:00

    Or also maybe cause this is what I heard about maybe do a new microsoft account and see what happens.

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