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I've just moved my domain to MS and when I try to create a shared mailbox, I get this error:
Error executing request. More than one accepted domain was found when searching for 'theta-soft.com'. The following accepted domains were found: CN=theta-soft.com,CN=Accepted Domains,CN=Transport Settings,CN=Configuration,CN=thetasoftms.onmicrosoft.com,CN=ConfigurationUnits,DC=LAMP152A009,DC=PROD,DC=OUTLOOK,DC=COM and CN=theta-soft.com\0ACNF:302a83cb-a103-4881-a826-1287cf930c80,CN=Accepted Domains,CN=Transport Settings,CN=Configuration,CN=thetasoftms.onmicrosoft.com,CN=ConfigurationUnits,DC=LAMP152A009,DC=PROD,DC=OUTLOOK,DC=COM.
And also, in exchange admin center, I see 2 domains with the same name except for CNF GUID number.
theta-soft.com(default domain)
theta-soft.com CNF:302a83cb-a103-4881-a826-1
Any help on this?
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Hi @Adrian Ducet ,
Welcome to the Microsoft Q&A platform!
Based on your description, it sounds like you have a duplicate accepted domain in your Exchange Online environment, which is causing the issues. This can happen sometimes during domain migrations or configuration changes. To resolve this, please kindly delete one of the duplicate accepted domains to see if it works.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
The problem is that if I go to Domains section, I only see one Domain for Thetasoft... How can I access to the "theta-soft.com\0ACNF:302a83cb-a103-4881-a826-1287cf930c80" domain??
Hi,
You could try to use PowerShell to do that. List all accepted domains to find the duplicate with command below:
Get-AcceptedDomain | Format-List Name,Identity
Identify and copy the Identity of the duplicate domain. Then Remove the duplicate domain with command below:
Remove-AcceptedDomain -Identity "xxx"
Once you have removed the duplicate domain, try creating the shared mailbox again. This should resolve the conflict and allow you to proceed without errors.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Hi @Adrian Ducet ,
Just checking in to see if above information was helpful.
If the issue has been resolved, please mark the helpful replies as answers.
HI @Adrian Ducet ,
If the answer is any helpful to you, please click on ACCEPT ANSWER as it could help other members of the Microsoft Q&A community who have similar questions to reference. It will also help the community grow to help you better in the future!
Thanks for your understanding.