Microsoft Teams
A Microsoft customizable chat-based workspace.
10,291 questions
Getting "The bot is not part of the conversation roster" for sending proactive messages to users sometimes
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Mohammed Sayeed
0
Reputation points
Hello everyone,
I'm currently developing a chatbot using the Python Bot Framework and have encountered a problem. Some users are reporting that they are not receiving notifications from the bot. After some investigation, I discovered that application returns "The bot is not part of the conversation roster" for these specific users.
** Some times all the users able to receive notification.
Here are the details of my setup:
- Framework: Python Bot Framework
- Environment: Azure Bot Service
How could it be resolved? Here are some specific questions I have:
- What could be causing the bot to not appear in the conversation roster for certain users?
- Are there any specific configurations or settings that I should check in the Bot Framework or Azure Bot Service?
- Is there a way to programmatically ensure the bot is added to the conversation roster for all users?
Any insights or suggestions would be greatly appreciated. Thank you!
Microsoft Teams
Microsoft Teams Development
Microsoft Teams Development
Microsoft Teams: A Microsoft customizable chat-based workspace.Development: The process of researching, productizing, and refining new or existing technologies.
3,333 questions
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 49%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
LiweiTian-MSFT 20,570 Reputation points Microsoft Vendor2024-08-22T01:11:08.1466667+00:00 Hi,
Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. According to your description, your question is related to Teams Development which is not in our support scope. To better help you solve your problem, please add the Teams Development tag to your post. Thanks for your understanding and patience!
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romungi-MSFT 46,751 Reputation points Microsoft Employee2024-08-22T11:30:03+00:00 @Mohammed Sayeed Added teams development tag to this thread as it seems issue might be related to teams integration. Users having teams development knowledge could help further. Also, posting a possible solution as mentioned in this link. Thanks!!
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 36%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
danielmaxdm1 0 Reputation points2024-08-22T11:53:50.2066667+00:00 It sounds like the issue with your bot not appearing in the conversation roster could be related to how the bot is added to the conversation. Here are some potential causes and solutions:
Bot Not Added to Conversation: If the bot is not added to the conversation when it starts, it won't appear in the conversation roster. Ensure that the bot is programmatically added to the conversation whenever a user initiates interaction.
Conversation Roster Management: Check if there are any specific conditions under which the bot is added or removed from the conversation roster. Sometimes, bots can be removed due to inactivity or errors.
Azure Bot Service Configuration: Ensure that the bot's Azure Bot Service settings allow it to stay persistent in the conversation. Look into any configuration settings related to conversation management.
Programmatically Ensure Bot is Added: You can implement a check in your bot's code to verify that it is part of the conversation roster when interacting with users. If not, you can use the Bot Framework SDK to add the bot to the conversation.
Session Management: Sometimes, session or state management issues might cause the bot to lose its place in the conversation. Verify that your session management is handling user states correctly.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 65%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Meghana-MSFT 3,891 Reputation points Microsoft Vendor2024-09-02T16:10:26.5+00:00 Based on the error message, it seems like the bot is not a part of the conversation. The app needs to be reinstalled in conversation. Please make sure you receive an
installationUpdateevent, which indicates that the bot is added again.Currently, there is no API to ensure that the bot is added to the conversation roster for all users.
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