We are building Teams app for third party platform which have region specific resources and auth servers. Does Azure Bot service supports region specific Message endpoint? How can we identify user's region programatically? We have noticed that there are two fields in TurnContext locale (Language specific) and localTimezone (Timezone specific) but these are not much helpful. Are there any existing Teams apps which supports multi-region?

The Azure Bot Service does not support region-specific message endpoints as it is a global service and isn't tied to any specific region. However, you can deploy your bot code in the same locality as your Azure Bot resource to maintain complete end-to-end data residency. For example, if you're hosting bots in the European Union, you'll want to ensure they are deployed in a region within EU geographical boundaries Ref: https://learn.microsoft.com/en-us/azure/bot-service/bot-builder-concept-regionalization?view=azure-bot-service-4.0 You can capture the locale of the Microsoft Teams user from turnContext class. You can retrieve it from turnContext.Activity.Locale when the user installs the bot. However, this will only provide the locale based on the user's language settings, not the physical region. For physical region identification, one approach is to use the IP address to determine the region.

How to provide multi region support with single Teams app listing

Hasit Parmar 5

We are building Teams app for third party platform which have region specific resources and auth servers.

Does Azure Bot service supports region specific Message endpoint?
How can we identify user's region programatically? We have noticed that there are two fields in TurnContext locale (Language specific) and localTimezone (Timezone specific) but these are not much helpful.
Are there any existing Teams apps which supports multi-region?

1 answer

Prasad-MSFT 6,766 Reputation points Microsoft Vendor

2024-08-22T11:51:29.7433333+00:00

The Azure Bot Service does not support region-specific message endpoints as it is a global service and isn't tied to any specific region. However, you can deploy your bot code in the same locality as your Azure Bot resource to maintain complete end-to-end data residency.

For example, if you're hosting bots in the European Union, you'll want to ensure they are deployed in a region within EU geographical boundaries
Ref: https://learn.microsoft.com/en-us/azure/bot-service/bot-builder-concept-regionalization?view=azure-bot-service-4.0

You can capture the locale of the Microsoft Teams user from turnContext class. You can retrieve it from turnContext.Activity.Locale when the user installs the bot. However, this will only provide the locale based on the user's language settings, not the physical region. For physical region identification, one approach is to use the IP address to determine the region.
Please sign in to rate this answer.
Hasit Parmar 5 Reputation points

2024-08-22T12:10:51.8333333+00:00

@Prasad-MSFT Thanks for detailed clarification.

Can you provide references on how to obtain a user's IP address when they install an app in Microsoft Teams?

Prasad-MSFT 6,766 Reputation points Microsoft Vendor

2024-08-23T06:00:04.24+00:00

You can also refer to this similar question here where it is mentioned how we can get IP address and look for the region based on IP Address - https://learn.microsoft.com/en-us/answers/questions/1517391/location-of-users-accessing-the-bot.

Hasit Parmar 5 Reputation points

2024-08-23T07:15:43.3066667+00:00

@Prasad-MSFT In that question thread, they mentioned the clientIp field contains IP address value but in my case i don't see any field named clientIp under channelData, Do i need to make any configurations in Azure bot service or in manifest.json file for that?

Prasad-MSFT 6,766 Reputation points Microsoft Vendor

2024-08-23T10:04:38.7966667+00:00

No Hasit Parmar, you won't get that from there, we also checked. Did you try the other suggestion?

Hasit Parmar 5 Reputation points

2024-08-23T12:16:07.9766667+00:00

@Prasad-MSFT The other solution you suggested involves creating multiple Azure bot resources region wise, which means multiple Teams apps and one for each region and we would like to achieve multi region support within single teams app listing. let me know if you have any other alternatives

Prasad-MSFT 6,766 Reputation points Microsoft Vendor

2024-08-27T09:43:52.6066667+00:00

FYI, Microsoft Teams supports multi-geo capabilities, which allow you to manage data residency for users in different regions. You can use the Get-MultiGeoRegion command in Teams PowerShell to find the current location of a user's Teams data.

https://learn.microsoft.com/en-us/microsoft-365/enterprise/multi-geo-capabilities-in-teams-in-microsoft-365?view=o365-worldwide#find-the-geo-location-of-teams-userchannel
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.

Share via

How to provide multi region support with single Teams app listing

1 answer

Your answer