Dynamics 365 CS channel with chat

Question

Hello,

I've installed a demo version of Dynamics 365 and have had created a chat channel. I am not getting any chat request notifications from visitors in omnichannel customer service. The conversations section shows a message in the queue but again when I click on it, I get "The conversation records are view only and cannot open. The conversation records are view only and cannot open." Does anyone have any solution? Thank you Seb

Answer 1

Hi Sebastian Krzeminski,

Thank you for reaching out to us on the Microsoft Q&A forum.

This topic is currently not supported in the Q&A forums.

I recommend initiating a new discussion through the https://community.dynamics.com/

Moderators are readily available there to assist you and provide guidance.

Please don't forget to Accept helpful answer and close this thread.

Answer 2

Hi We are also facing the same issue.. whenever a chat request comes after clicking accept the chat, the message goes to the inbox and when i try to open the chat it shows the message "The conversation records are view only and cannot open. The conversation records are view only and cannot open." because of which i cannot able to open the agent chat user interface where we can able to send message and see the received messages from customers.