Azure Virtual Desktop users are being blocked to c:\users\*\AppData\Local\Hyland Software, Inc\Hyland.Canvas\~windows.settings.documentviewer' is denied

Louis Duflou 0

When users try to open some files in Hyland Onbase when logged into an AVD session host, they get an error message "c:\users*\AppData\Local\Hyland Software, Inc\Hyland.Canvas~windows.settings.documentviewer' is denied" There is no policy I can locate that would be blocking this, nor should there be. Any suggestions greatly received?

Lijitha B 495 Reputation points Microsoft Vendor

2024-10-01T12:07:17.69+00:00

Hi Louis Duflou,
I hope the below answer provided by Q&A Assist was helpful. Please let me know if you have any questions.
Lijitha B 495 Reputation points Microsoft Vendor

2024-10-03T14:59:52.6533333+00:00

Hi Louis Duflou,
I hope the response from Q&A Assist was useful to you. Should you have any questions or require further clarification, please feel free to get in touch.
Bilal A 0 Reputation points

2024-11-01T02:05:23.17+00:00

I to am having the exact same issue. I have 40 users on 3 windows 10 22h2 hosts with FSlogix enabled. Did you find a solution?
Bilal A 0 Reputation points

2024-11-01T02:06:49.3566667+00:00

i am having the same issue, did you figure out a solution @Louis Duflou
Lijitha B 495 Reputation points Microsoft Vendor

2024-11-01T05:13:30.8133333+00:00

Hi Bilal A,

I would recommend creating a new thread on the same forum with as much details about your issue as possible. That would make sure that your issue has better visibility in the community.

Thank you.

1 answer

Q&A Assist

2024-10-01T05:03:10.1866667+00:00

AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more
The error message "c:\users*\AppData\Local\Hyland Software, Inc\Hyland.Canvas~windows.settings.documentviewer' is denied" indicates that the user does not have permission to access the specified file or folder. One possible solution is to check the permissions on the folder and ensure that the user has the appropriate permissions to access it. Another possible solution is to check if there are any antivirus or security software that might be blocking the access.

References:

Azure Virtual Desktop (classic) session host virtual machine configuration

Troubleshooting access and session controls for end-users

Troubleshoot common Azure Virtual Desktop Agent issues

Troubleshooting access and session controls for end-users
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Azure Virtual Desktop users are being blocked to c:\users\*\AppData\Local\Hyland Software, Inc\Hyland.Canvas\~windows.settings.documentviewer' is denied

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