Windows update are getting failed in Windows 11 version 23H2.

Question

Hi,

Since we have updated our devices from Windows 10 to Windows 11 version 23H2. Many users are reporting that the updates are getting failed.

Even we admin also faced the same issue in our test machines. Eventually patch is getting installed after few failed attempts.

Is any one else also facing same issue.

Answer 1

Hello Tathagata Bhattacharya,

Thank you for posting in Q&A forum.

Here are a few steps you can try to troubleshoot the issue:

1. Run the Windows Update Troubleshooter:
   • Go to Settings > System > Troubleshoot > Other troubleshooters.
   • Under Most Frequent, select Windows Update and click on Run. Follow on the screen instructions
2. Reset Windows Update Components:
   • Open Command Prompt as an administrator.
   • Enter the following commands one by one, pressing Enter after each:
   • net stop bits
   • net stop wuauserv
   • net stop appidsvc
   • net stop cryptsvc
   • Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
   • Ren C:\Windows\System32\catroot2 Catroot2.old
   • net start bits
   • net start wuauserv
   • net start appidsvc
   • net start cryptsvc
   • Restart your PC and try updating again
3. Run System File Checker (SFC) and Deployment Imaging Service and Management Tool (DISM):

Open Command Prompt as an administrator. Run the following commands:

• sfc /scannow

DISM /Online /Cleanup-Image /RestoreHealth

Note: Please back up all the data and information before you make any change.

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

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