Facing Error message: AADSTS5000225: This tenant has been blocked due to inactivity.

Question

Im administrator for the account , now the account got blocked due to not active user over 20 days , i tried to call Global Customer Service phone numbers ,but cant help so much , is there any way can unblock?

Answer 1

Hello Alex,

Thanks for reaching out to Microsoft Community Support.

I understand that you are not able to access your tenant because the tenant has been blocked for inactivity.

The only way to get this reactivated is through the Global Support Team by contacting them via the global support phone numbers you have used.

However, since you mentioned the inactivity has been over 20 days, please be informed that tenants that remain in this state for longer than 20 days will be deleted.

Follow this link for more information on tenant inaccessibility due to inactivity. https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant

My advice is to wait for the team's response and not submit additional requests.

Let me know if further clarification is required.

Babafemi