how to get my money back

Question

Dear Azure Support Team,

I hope this message finds you well. I am writing to address a billing concern I encountered with my Azure Pay-As-You-Go account.

I created a Pay-As-You-Go service with the intention of utilizing Azure’s capabilities for my projects. However, due to unforeseen circumstances, I was unable to use the service for a period of three months. During this time, my account remained inactive, and I did not access or utilize any of the Azure services.

To my surprise, I recently reviewed my billing statements and noticed a charge of approximately $60, despite my account being inactive during the entire billing period. I would appreciate your assistance in clarifying why these charges were incurred and if there is a possibility of obtaining a refund for the amount charged while my account was not in use.

Thank you for your attention to this matter. I look forward to your prompt response and hope to resolve this issue amicably.

Sincerely,

ervin

Answer 1

Hi Ervin,

Please create a new billing support request using my instructions below. There is no charge for billing support.

Use this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_GTM/ModernBillingMenuBlade/~/supportrequest

Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. Do not click on any of the recommended options shown.

In the upper left corner, click Return to support request

Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.

Please click Accept Answer and upvote if the above was useful.

Thanks.

-TP