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User is shown with ads in office application despite of having E3 license and when signed out and trying to sign in again, it given error and user is unable to sign in

Vidhi Jaiswal 5 Reputation points
2024-10-07T11:31:19.1166667+00:00

Screenshot 2024-10-07 165947.png

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  1. Jiajing Hua-MFST 10,810 Reputation points Microsoft Vendor
    2024-10-08T07:37:38.3166667+00:00

    Hi @Vidhi Jaiswal

    Is there any error message when the user sign in account to Office?

    Is this user using Office desktop Apps?

    I suggest you let this user sign into portal subscriptions page. Check whether there is "The latest desktop version of Office" listed.

    If yes, please use the tool to remove previous licenses and cached account information:

    • Close all Office apps.
    • Download the OLicenseCleanup.zip file, extract the OLicenseCleanup.vbs script, and run it using elevated permissions.
    • Launch one Office app and sign in account.

    If not, please let the administrator assign the correct license to this user.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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