My university domain is not being recognized but i have github student developer pack

Question

My university domain is not being recognized but i have github student developer pack.

I dont know where to write or raise a ticket .
As without subscription i cant do so.
I have tried creating a support ticket didn't work though.

Pls help anyone

Answer 1

1. Check the GitHub Education Community: You can raise your issue in the GitHub Education Community Discussions where other students and GitHub staff can assist you.
2. Contact GitHub Support: If you haven’t already, try contacting GitHub support directly through their support page. Explain your situation and provide any relevant details about your university domain and your current enrollment status
3. Verify Your Documentation: Make sure that the documentation you are providing is clear and meets the requirements. This includes a valid student ID, transcript, or an enrollment letter that clearly shows your current academic status.
4. Alternative Proof: If your university does not provide an academic email, you can use other forms of proof such as a class schedule or an enrollment letter. Ensure these documents are clear and legible.
5. Browser and Location Settings: Sometimes, issues can arise from browser settings or location verification. Make sure your browser allows location access and try disabling any VPNs if you are using one.