I would like to start using Microsoft Teams as a ticketing system; if that is possible.

Question

Good afternoon, my name is Frederick and I'm housing operations coordinator. I would like to start using Microsoft Teams as a ticketing system; if that is possible. Can you point me in the right direction so someone can help me set that up. Our school currently has a Microsoft office 365 license.

I also have additional questions about the resources from Microsoft that I would like to learn how to utilize, to make my job more efficient. Thank you.

Frederick Buie

Housing operations coordinator

******@campbell.edu

Answer 1

Hi @Buie, Frederick D

Could you please tell me what your needs are for using Microsoft Teams as a work order system?

Microsoft Teams supports Planner and Shifts apps to create a Planner plan for tracking and managing work orders, or Shifts to manage the organization's shift schedule.

It also supports creating custom forms and workflows:

Microsoft Forms: Use Microsoft Forms to create a work order submission form. Employees can submit work orders by filling out the form.

Power Automate: Combined with Power Automate, you can automate the assignment and notification process of work orders. For example, when someone submits a work order, automatically assign it to a specific team member and send a notification.

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