Recommended pattern to reopen historic conversations in Bot Framework (NodeJS) with WebChat?

Question

Solutions like ChatGPT, Perplexity and Copilot all offer ways for users to reopen older conversations.

Last year I built a RAG-type chatbot for internal use for a company using Bot Framework v4 and webchat as the agent.

I am currently using TranscriptLoggerMiddleware to log conversations for quality purposes:

const { TranscriptLoggerMiddleware } = require('botbuilder');

Users are now requesting a way to view and reopen older conversations. I am aware of the Azure OpenAI Assistant preview, but I would prefer to stick with the proven Bot Framework for now.

My question: What is the recommended pattern for allowing users to reopen older conversations in Bot Framework?

Any guidance or references would be much appreciated!

Answer 1

Hello @Hessel Wellema , maybe you can check this sample where it demonstrates the use of TranscriptLoggerMiddleware for logging to an AzureBlobTranscriptStore. This bot also shows how to use SendConversationHistory API to upload conversation history stored in the conversation Transcript.

https://github.com/EricDahlvang/BotBuilder-Samples/tree/eric/node_conversationHistory/samples/javascript_nodejs/22.conversation-history

• Bot Framework TranscriptLoggerMiddleware
• Azure Blob Storage for Bot Framework

If you face an issue, please raise it here: https://github.com/microsoft/BotFramework-WebChat/issues

I hope this helps.

Regards,

Vasavi

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