Azure Open AI app deployment bug

Question

Azure Open AI app deployment bug

Mikołaj Pawlak 0

Hello,

I am trying to deploy a Chat from Azure AI Foundry| Azure OpenAI Service. In the Chat Playground view, I have an option to select "Deploy" -> "... as a web app," but when I click the second step, nothing happens. I tried to deploy the app a few days earlier, which failed, and since then, I have constantly had a message displayed that some app is during a deployment. Since then, nothing has happened—the message always appears, and deploying a new app isn't possible.

I tried to wait some time and to change deployment models.

Please help me in that matter. User's image

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Answer 1

Pavankumar Purilla 11,480 Microsoft External Staff Moderator

Hi Mikołaj Pawlak,

Greetings & Welcome to the Microsoft Q&A forum! Thank you for sharing your query.
I understand that you are facing the issue of deploying a web app.

I have tried deploying a web app in Azure AI Foundry and was able to deploy successfully without encountering any issues.
Below is a screenshot for reference:
2024-12-09 21_10_56-_I believe this issue is not related - Notepad

Troubleshooting Steps:

Check if the subscription has sufficient quotas for resources in the selected region through Usage + quotas in the Azure portal.
Clear browser cache and cookies or use incognito/private mode to remove stale session data.
Ensure the selected model is supported in the deployment region by checking Azure regional availability.
Create a new chat instance in the Chat Playground and try deploying again.

If you continue to face issues, kindly provide the following details to assist further:

The region where you are attempting the deployment.
Any error messages or logs encountered during the process.

If you continue to experience difficulties, please feel free to reach out and will escalate the issue to the appropriate team to ensure it is resolved promptly.

Hope this helps. Do let us know if you have any further queries.

If this answers your query, do click Accept Answer and Yes for was this answer helpful.

Mikołaj Pawlak 0 Reputation points

2024-12-10T12:39:42.7833333+00:00
Hi @Pavankumar Purilla
Thanks for your quick response. I ensured my subscription had the required quota and that the model was supported by the deployment region. Clearing cache and cookies/changing browsers helped us move further in the app development process but we aren't there yet. I managed to start the deployment of the app and after some time I got a message (still in Chat Playground) that the app was deployed.

The information doesn't appear in Model Deployments -> App deployments as you showed on your screenshot.

I checked the resources in my subscription and noticed an App Service and Web App created for my app. In the Web App resource, the 'Last deployment' status didn't load for many hours:

When I go to the default domain of my app it loads for a very long time and informs me of an error:

The mentioned diagnostic resources informed me that there was a downtime of Platform Availability for a couple of minutes, but when I checked later the message was the same.

Here is the information you requested for further issue-solving:

The region where I am attempting the deployment: East US

Any error messages or logs encountered during the process: None or Could not retrieve deployments
(The second error message comes from the Last Deployment status in the Web App resource - this deployment was attempted by my colleague with the same steps)
Pavankumar Purilla 11,480 Reputation points Microsoft External Staff Moderator

2024-12-11T02:08:50.6533333+00:00

Hello Mikołaj Pawlak,
Hope you are doing well.
Thank you for sharing the additional details and for your patience. Based on your update, it appears the issue is specific to the East US region. I have reproduced the scenario and confirmed that while deployments in the East US region encounter errors, the same process works seamlessly in the UK South region. As a temporary workaround, I recommend deploying your app in the UK South region, where deployments proceed successfully. In the meantime, I will escalate this issue to our internal team to investigate and resolve the problem in the East US region. Please let me know if deploying to UK South works for you or if you encounter any further challenges. I will keep you informed about the progress on addressing the East US deployment issue.
Thank you for your understanding and cooperation.
Pavankumar Purilla 11,480 Reputation points Microsoft External Staff Moderator

2024-12-12T00:57:02.01+00:00

Hello Mikołaj Pawlak,
Hope you are doing well.
Have you checked with another region (UK South)? Please let me know if deploying to UK South works for you or if you encounter any further challenges.
Thank you!
Mikołaj Pawlak 0 Reputation points

2024-12-12T11:23:36.1666667+00:00

Hi @Pavankumar Purilla ,
I deployed the app to the UK South region as you suggested but the app wasn't listed in App deployments in Azure OpenAI service and is facing Identity Provider issues.

I added Identity Provider, waited more than 15 minutes, tried to restart the app and waited again but the message did not change.
Do you have any suggestions - what to do in this case?
Thanks for your support so far.
Pavankumar Purilla 11,480 Reputation points Microsoft External Staff Moderator

2024-12-13T19:32:11.4433333+00:00

Hi Mikołaj Pawlak,
Hope you are doing well.
Sorry for the inconvenience you're experiencing.
In this case, restart the App Service, wait for a few minutes to allow the changes to take effect, and then open the app in a fresh browser session.
Clearing the browser cache and cookies can also help, as stale session data might cause authentication issues. The authentication changes may take a few minutes to fully apply.

If the issue still persists, please raise a support request Microsoft Support via the Azure portal.

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Azure Open AI app deployment bug

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