Outlook repeatedly asking to sign in to your Gmail account

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Outlook repeatedly asking to sign in to your Gmail account

mO_Ni_cA 20

Why does Outlook desktop app continues to ask to sign into my gmail account? It happens every time I exit the app. Screenshot 2024-12-28 204953

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Answer 1

Joan Hua-MSFT 5,300 Microsoft External Staff

Hi @mO_Ni_cA

Welcome to our forum!

Does the issue occur recently on Outlook Desktop Client? Do you have any specific operation before the issue occurred?

What is the version of your Outlook? It is recommended that you please check the Outlook client version (File>Office Account>Product Information) and try to upgrade to the latest version to see if the problem is resolved.

Have you ever turned on 2-step verification setup? As i know, turning on the two-step verification setting may cause Outlook to fail to connect to Gmail and keep asking for your password. If possible, you may want to go to https://myaccount.google.com/security and turn it off to see if there are any differences. User's image

How did you add your Gmail account to Outlook? If the issue persists, it is suggested please try remove and re-add your account by the following steps:

File>Add account>Type your account and tick 'Let me set up my account manually', Connect>Choose IMAP>Wait a little, it may appear 'something went wrong', you need click Change Account Settings and the change Outgoing Mail port (587) and Encryption Method (STARTTLS)>Connect. User's image

Meanwhile, you may go to Control Pane>User Accounts>Credential Manager>Windows Credential>From the drop, Remove all credentials of your Gamil account> Restart Outlook and enter your password. User's image If all above do not work, considering data file corruption, it is proposed that you create a new profile, re-add your account to the new profile and check if the same error still occurs.

Hope it helps.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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mO_Ni_cA 20 Reputation points

2024-12-30T03:23:35.6366667+00:00

Hello, I disabled my 2FA, I removed and re-added my Gmail account (mulitple times), I've already removed the gmail credential, and I've checked my Gmail settings. Nothing seems to work. I attached an image of the Outlook I'm running.
Screenshot 2024-12-29 212233.png
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2024-12-30T06:40:15.6433333+00:00

Hi @mO_Ni_cA

Thanks for your response.

Have you ever tried to create a new profile? Considering data file corruption, it is proposed that please create a new profile, re-add your account to the new profile and check if the same error still occurs.

Hope it helps.
mO_Ni_cA 20 Reputation points

2024-12-30T14:15:57.7533333+00:00

Actually, I did and it did the same thing.
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2025-01-02T02:32:59.6733333+00:00

Hi @mO_Ni_cA

Thanks for your patience.

You may Run a self-diagnostics tool to determine the issue that might cause the error. And the diagnostics will perform automated checks and provide possible solutions to fix the detected issue. In addition, i find a similar thread that many people find it useful, you may want to try the workaround **Treacle100**mentioned： please change the domain on your email from @gmail.com to @googlemail.com.

Hope it helps.
mO_Ni_cA 20 Reputation points

2025-01-04T00:53:47.6166667+00:00

Thank you for the recommendations. It seems like it resolved itself.
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2025-01-06T05:59:00.7066667+00:00

Hi @mO_Ni_cA

Glad to hear this issue has been resolved.

While it doesn't specifically help you, these are common solutions when you're constantly being prompted for your password. Would you please "Accept the answer" to make it easier to find it next time, which would be helpful to others in the community as well.

Thank you for helping to improve Microsoft Q&A!

Answer 2

Mit Saru 0

I have this problem on all outlook apps, whether Macbook, Android, or iphone (on 2 different iphones).

The problem started some time in June last year for me.

I have opened 8 tickets with Microsoft, but they just don't care.

Would be better if they just said they are withdrawing support and were done with it.

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Outlook repeatedly asking to sign in to your Gmail account

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