Authenticator not sending code for Instagram

Question

This morning, I received 2 codes for my Instagram account which I wasn’t trying to log into. I immediately changed my password.

Now, almost 24 hours later, the internet connection was lost here and when it was restored, I was prompted to sign back into Instagram. When I tried to, naturally, I’m being promoted to enter the code from the Authenticator app. The app is not sending me a code, though. It’s actually not even showing that Instagram is connected. I deleted and reinstalled the Authenticator app. I tried to add Instagram and the camera is opening and promoting me to scan a QR code. There is no such code anywhere.

What do I do?

Answer 1

Hi,

You also have these links which may be able to help you :

https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5

https://support.microsoft.com/en-us/account-billing/troubleshoot-problems-with-microsoft-authenticator-a3a74493-566b-4c2e-b949-a2789bac0fd3

Sincerely,