I have Azure support plan "DEVELOPER" to get support which I am using from few months but now unable to create azure support ticket, Kindly help.

Question

I have Azure support plan "DEVELOPER" to get support which I am using from few months but now unable to create azure support ticket, Kindly help.

sunil kumar 30

I have "DEVELOPER" Plan to get support which I am using from few months but now unable to create support ticket, Kindly help. User's image

** PII on image blured by Moderator **

Ashok Gandhi Kotnana 10,430 Reputation points Microsoft External Staff Moderator

2025-02-18T09:57:23.6166667+00:00

Hi @sunil kumar,

Welcome to Microsoft Q&A Forum, thank you for posting your query here!

We understand you have question about the Developer support plan and how to engage with Microsoft Support Engineers to receive answers to your technical questions.

Microsoft Q&A is our first party question and answer platform where enthusiasts, MVPs, and other community experts can engage. The developer support plan that you have ensures a new experience where you receive business hours access to Support Engineers on Microsoft Q&A with prioritized responses, as the first line of support.

Additionally, if you have issues pertaining to Azure billing or subscription management, you can always create a support request though the Azure Portal or by following this Link.

We would be more than happy to assist you with any technical questions you have here on Q&A

Thankyou

3 answers

Your answer

Ashok Gandhi Kotnana 10,430 Reputation points Microsoft External Staff Moderator

2025-02-18T09:57:23.6166667+00:00

Hi @sunil kumar,

Welcome to Microsoft Q&A Forum, thank you for posting your query here!

We understand you have question about the Developer support plan and how to engage with Microsoft Support Engineers to receive answers to your technical questions.

Microsoft Q&A is our first party question and answer platform where enthusiasts, MVPs, and other community experts can engage. The developer support plan that you have ensures a new experience where you receive business hours access to Support Engineers on Microsoft Q&A with prioritized responses, as the first line of support.

Additionally, if you have issues pertaining to Azure billing or subscription management, you can always create a support request though the Azure Portal or by following this Link.

We would be more than happy to assist you with any technical questions you have here on Q&A

Thankyou

Answer 1

Ashok Gandhi Kotnana 10,430 Microsoft External Staff Moderator

Hi @sunil kumar,

We understand you have questions about the Developer support plan and how to engage with Microsoft Support Engineers to receive answers to your technical questions.

Microsoft Q&A is our first party question and answer platform where enthusiasts, MVPs, and other community experts can engage. On February 12th, the developer support plan that you have purchased also ensures a new experience where you receive business hours access to Support Engineers on Microsoft Q&A with prioritized responses, as the first line of support.

We would be more than happy to assist you with any technical questions you have here on Q&A. See here for more details on the SLA and subscription benefits). Please do not forget to "Accept the answer” and “upvote it” wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

sunil kumar 30 Reputation points

2025-02-19T15:08:29.61+00:00

Hi,

Thanks for your reply. Yes I take support from Microsoft Q&A always. As Its mentioned in "Support Plan" that "Minimal business impact (Sev C): <8 business hours__", Earlier I was able to create the support case with Sev-C.__

How I am playing monthly for "Support Plan" but unable to rise the support case.

Regards,

Sunil Kumar
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Answer 2

Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Comments have been turned off. Learn more

Answer 3

brtrach-MSFT 17,741 Microsoft Employee Moderator

@sunil kumar On February 12th, there was a change to the Azure Developer Support plan benefits. The plan now includes the ability to ask questions on Q&A and receive prioritized answers by a Microsoft representative. Our team would be happy to answer any technical questions you have. Please feel free to start a new thread for each question so we can engage with you as part of your Azure Developer Support Plan.

Garpisa Wahyudi 0 Reputation points

2025-03-06T09:35:25.4033333+00:00

2 days ago I could still open a ticket. Now it has changed to Microsoft Q&A without any changes, this is very disappointing from Microsoft support services.

we have to fill in 6 confusing puzzles. even though we have reported to take care of the Azure technical problem and instead we are told to fill in the puzzle that I have filled in for half an hour and it is always wrong.. and I am told to repeat it

Share via

I have Azure support plan "DEVELOPER" to get support which I am using from few months but now unable to create azure support ticket, Kindly help.

3 answers

Your answer