Hi Doug McKnight (Run Studios LLC)
The issue of one person being identified as two during video upload may stem from the face detection process. Ensure the video is high-quality, with consistent lighting and the face clearly visible.
If using a custom people model, verify and refine its configuration for accuracy. Test with shorter video clips to pinpoint if the problem occurs in specific sections. Additionally, review Speech Services logs for errors and confirm your Azure Speech resource is correctly set up with the proper authentication and latest updates. This should help address the problem effectively.
Kindly refer below link: face-detection-components
Thank You