Hello,
Here are a few steps you can try to resolve the issue:
Check Your Email: Ensure you have received a confirmation email from the Microsoft Store. Sometimes, the download link and product key are included in the email.
Microsoft Store App: Try restarting the Microsoft Store app or your device. Sometimes, this can resolve issues with downloads not starting.
Check for Updates: Ensure that your Microsoft Store app is up to date.
Contact Support: If the above steps don't work, you may need to contact Microsoft Store support for assistance. They can help you retrieve your download link and product key. Refer to this link:
Have a nice day.
Best Regards,
Hania Lian
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