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I am unable to connect to users via Quick Assist this morning and received the below error message, has anyone had this before or know the fix please?
Error:
Session ended
We ended the connection because the minimum security requirements on the helper side were not met. No need to report this, we're on it.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Uninstall Quick Assist and then reinstall it from Microsoft store.
Ensure your system is up to date.
Make sure no outbound firewall rule is blocking app.
Alternatively, you may try:
Remote Help (if using Intune)
AnyDesk
TeamViewer
Zoom / Teams Remote Control
