REFUND MINECRAFT

Question

I bought Minecraft on ENEBA for 12.33 EUR.

I would like a refund for this because I bought it yesterday, it is on this microsoft account: ******@gmail.com And I would like to get the money back, greetings Dries.

Answer 1

Note/Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this.

Based on your description, you have purchased Minecraft codes from 3rd party retailer Eneba.

I'm afraid you can't request a refund on Microsoft since you have purchased the game from a 3rd party retailer and not from the Microsoft Store.

No worries! You can request a refund directly from Eneba. According to their official website: https://www.eneba.com/support/article/digital-k...

"You can ask for a refund during the next 14 days after your purchase (based on vendors terms and conditions), up until you display your key. Due to the nature of our digital products, we are only able to process a refund of a valid key, if you have not accessed the product yet!

To request a refund you simply need to follow these steps:

1. Hit Redeem key on the order, from the My Library section in your account.
2. Select Request a refund, and do not display the key.
3. Fill out the refund request and confirm.
4. Your refund will be issued almost instantly."

Thank you for your kindness and understanding! Please let me know if you need anything else.

Best regards,

Darhyl