copilot Subscription

Question

I am currently subscribed to and using Copilot. However, after being informed that a new charge would be made on September 9, no further progress has been made. I even updated my payment method with a new card, but it still shows that the payment was scheduled for September 9. How can I resolve this issue?

Answer 1

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this with your Copilot Subscription.

Just a gentle reminder that we are only Microsoft users like you here in the community. We are not Microsoft employees and we do not have tools to access your account transaction or any Microsoft System.

Please double-check if the Copilot subscription is updated by managing it through this link: https://account.microsoft.com/services

If the status is still outdated, you will need to reach out directly to Microsoft Support for further assistance assistance as they have the tools and resources to properly investigate this.

You may follow these steps according to Independent Advisor [Suejin]: https://answers.microsoft.com/thread/2bc49b5e-0...

"You can contact a Microsoft representative via the following:

Phone: https://support.microsoft.com/help/4051701

Chat: https://support.microsoft.com/contactus

**When doing a chat, state your concern and declined all the suggestion by the automated response until you get a link to Talk to a person."

Thank you for your kindness and understanding! Please let me know if you need anything else.

Best regards,

Darhyl