Website opens but log on button doesn't work.

Question

On new laptop on wireless network website opens but log on button doesn't. Works fine on old laptop on same network. Website responds if i click on items just the logon button to get to protected areas doesn't work. On old laptop when website open logon page opens automaticall. On new laptop logon page doesn't open when website loads so not fully loading but website lets me open non protected parts of it. New laptop runs Win 11 and McAfee virus protection old laptop runs norton and is Apple. Can anyone help?

Answer 1

thanks for reply. It was just one website. Anyway I was being annoyed by an adblocker popup that was installed by HP when i bought computer. When I uninstalled it yesterday this my problem went away and website runs fine now.

Answer 2

Hi, Lillian.Gutierrez003

Welcome to the Microsoft community.

Is this issue occurring on a specific website or all websites? Normally, Edge should not prevent you from logging into any secure website. If possible, please try using other browsers to see if the same issue occurs. If it does, it is likely due to Norton’s security settings, and you will need to contact Norton for further assistance. If the issue only occurs in Edge, you can try pressing Ctrl+Shift+N to test if the issue persists in InPrivate Mode. If the issue does not occur in InPrivate Mode, please go to edge://extensions/ to check if any extensions are enabled. If they are, temporarily disable them to see if the issue persists. You can also try temporarily lowering Edge’s security settings by visiting this URL.

edge://settings/privacy

Best regards

Tommy Jin | Microsoft Community Support Specialist