Privacy error message

Question

I’m experiencing a privacy error message on two computers, not letting me access any browsers or websites. I have cleared cookies and cache, ran a privacy scan on my computers, cleared SSL slate, and done everything recommended. This issue is worrying to me, as I can’t solve it with any advice listed on previous forums.

How can I tell if my computers are compromised?

Answer 1

Hi, Freya McCaffrey

Welcome to Microsoft Community.

We understand that you are experiencing a privacy-related error.  Have you made any changes to your system prior to experiencing this error, such as downloading third-party software or visiting untrusted websites?Typically your computer will be altered if it has been compromised and we recommend that you run a full scan with Windows Defender or your security software.**Regarding your Privacy Error, usually this type of error comes with a corresponding error code, could you please upload an image of the Privacy Error you are experiencing on both computers? This will help us to further localize the issue.**Until then, you can try to access it using your browser's privacy mode. For Edge browser, you can open any Edge web page and right-click on the Edge icon on the taskbar and select “New InPrivate Window”.You can also try to reset the network on both computers to eliminate the factor of network settings:Reset the network1. Search for CMD, open it and find Command Prompt (, run it in administrator) mode.2. In the pop-up command box, enter the following commands (each line after the completion of the run enter the next one)ipconfig /releaseipconfig /renewipconfig /flushdnsipconfig /registerdnsnetsh int ip resetnetsh winsock resetnetsh winhttp reset proxy3. Restart the computer to see if the problem can be solved.Reset network settingsTap windows+R, type inetcpl.cpl, open Internet Options, click Advanced, and check “Use SSL 3.0” and “Use TLS 1.0”, “Use TLS 1.1”, ‘Use TLS 1.2’, reboot the computer after the application to see if the problem can be solved.Reset Proxy Server SettingsClick windows+R, type inetcpl.cpl, open Internet Options, click Connections, click LAN Settings, check whether the Proxy Server column is checked, if so, please uncheck it and click OK, restart your computer after applying it to see if the problem can be solved.If the information is updated, please feel free to contact us. Best Regards

Nicholas.Z - MSFT | Microsoft Community Support Specialist