Just Cause 2 Error - Fatal DirectX error Code 3?

Question

Just Cause 2 Error - Fatal DirectX error Code 3?

I have just got Just Cause 2. When i run it, i get a blank white screen, and seconds after, i get an error 

"Fatal Direct X error!

Code: 3

Result: 0x997A0002: DXGI_ERROR_NOT_FOUND

The game will now exit. Try starting the game with /failsafe if the problem persist."

I am not using steam. My system info is:

Inter core i7 3635 QM @ 2.40 GHz

8GB Ram

64bit windows 8

NVIDIA GeForce GT 640M & INTEL (R) HD Graphics 4000

I already have DirectX 11 up to date.

-laptop.

My cousin has this game with windows 8 64 bit also, and it worked for him.

What should i do to fix this error. Please Help. I really want to play just cause 2 on my laptop. I am using a SAMSUNG SERIES 7 (CHRONOS)

Answer 1

Hi Ranbir,

I would suggest you to play the game in clean boot state and check if you face the same issue.

Follow the link below to perform clean boot:

“How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8”

http://support.microsoft.com/kb/929135

Note: Please go through the section: How to reset the computer to start as usual after

troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.

If the issue still persists, I would suggest you to contact support for Just Cause 2 game. Refer to the link:

www.justcause.com

Do let us know if you have more queries on Windows.

Answer 2

Reinstalling doesnt work.. i still get the same error. i have updated my drivers, and it hasnt helped either.

I am able to play other games, i have Assassin's Creed III, Need For Speed Most Wanted (2012), Need For Speed Hot Pursuit (2010), and Tombraider (2013) installed on my laptop, and they work with no problem. It is only Just Cause 2 that is giving me issues.

Answer 3

Hi Ranbir,

It seems like you are unable to play the game Just Cause 2 game as you get an error message.

Let me collect certain information to help you better:

1. Do you have a setup file for the game?
2. Is this issue specific to Just Cause 2 game? Are you able to play other games without any issues?

As far as compatibility of the game is concerned with Windows 8, it is compatible. You can refer to

the link to check using Windows compatibility center:

http://www.microsoft.com/en-us/windows/compatibility/win8/CompatCenter/ProductViewerWithDefaultFilters?TempOsid=win8&Locale=en-us&TextSearch=just%2Bcause%2B2&Type=Both&CurrentPage=0&TotalPages=1&ShowCriteria=0&SortCriteria=Relevance&Compatibility=Unknown&LastRequested=14

It could be an issue with the DirectX folder that may not have been installed properly while installing the game on the computer.

If you have a setup for the game, let’s uninstall and reinstall the game again and check if it helps.

You can follow the methods:

Method 1:

Follow the steps to uninstall and reinstall the game:

Note: Make sure that you have a setup file for the game before uninstalling the game.

a) Press Windows and X key together and select **Control Panel.**b) Locate the Programs and Features.

c) Locate the game and right click on the game icon.

d) Click on uninstall and follow the onscreen instructions to uninstall the game.

e) Locate the folder that contains the setup file of the game. f) Double Click on the setup file and follow the onscreen instructions to install the game.

Check if the issue till occurs.

Method 2:

---

I would suggest you to update graphics driver by referring to the manufacturer website.

If there is no latest graphics driver for Windows 8, I would suggest you to download and install the

latest available graphics driver in Windows compatibility mode.

You can refer to the link to download the latest available driver:

http://www.samsung.com/us/support/owners/product/NP700Z3A-S01US

You can follow the steps to uninstall the current version of the driver and install the latest driver in compatibility mode:

Step 1:

Uninstall the driver that is currently installed.

a) Press Windows and X key together and select **Device Manger.**b) Expand ‘Display adapters” and right-click on Device drivers and select ‘Uninstall’.

c) Follow the onscreen instructions to uninstall the driver.

Step 2:

Refer to the link below to install the driver in compatibility mode:

Follow the section “Apply a compatibility mode”:

http://windows.microsoft.com/en-IN/windows-8/get-apps-devices-working

Do get back to us with the status of this issue.