missing bluetooth file transfer

Question

Hi,

I have updated my Asus UX31A laptop from windows 7 home premium to windows 8 pro. 

I was trying to send a file from my pc to my phone but alas I cannot find the bluetooth file transfer wizard.

I am exhausted on finding the solution on the net and I cannot find one.

What did I do?

Charm bar + Search + bluetooth file transfer   -> no results

right click on the bluetooth icon on the system tray -> no option of send file!

right click on the file + send to -> bluetooth option not included!

I checked the bluetooth services and its on automatic.

I sent a file from my phone to my pc and it worked!

what's going on here? please help..really frustrating..didn't have much trouble in windows 7..do not want to revert back to windows 7 since I am kind of loving windows 8 for the moment

Thanks,

Mickey

Edit:

The bluetooth device is from intel

Answer 1

Good luck sir!  I have had tremendous difficulty with bluetooth configuration with my new laptop and windows 8 and 8.1.  We are talking about 100's of hours with the manufacturer via chat, phone and in person.  I can not find the bt functions on my laptop at all today and boy i am one angry dude!  Good luck.  Do a little surfing around and you will get an idea of how widespread the problem is.  Try checking out Dell Inspirion 3521 bluetooth problems.  

David

Answer 2

Update on this.

I tried removing the bluetooth driver from intel and then the send to file options in the right click+bluetooth on the system tray now exists!!

however the high speed settings (bluetooth 3.0 + HS) and the wireless toggle is gone!!

Now I tried putting back my bluetooth driver..and indeed the send to file options again is gone..

I tried again adding my phone as a bluetooth device and now I noticed that my phone is in the start panel of windows 8 and it also exist under bluetooth device when you charm bar+search+device name

now when you click on the device it will prompt a panel I never seen before and there it is!

the send to file option is there!

Answer 3

Hello

I am having a problem with the Bluetooth device. The Bluetooth will be turned on and it also will successfully pair with other devices. But in windows explorer whenever I want to send a file, there is no option for Bluetooth in "Send to" option when I right click the file.

Also I saw that the paired device names are visible in Startup window in Win 8 alongwith other applications. When I click the name of the device to which I want to send a file, a window opens as shown below.

When I click on send file the dialog box asks to select a file and then there is next option. After that it shows file transfer aborted. When I click on browse remote folder it shows following dialog box

I also updated the driver and ran the trouble-shooter which is showing no problems.

Please help me with this.

Answer 4

Hi Mickey,

Thank you for the post on Microsoft Community.

 

As per the description of the issue you are unable to send files from your computer to your phone through Bluetooth file transfer after you installed Windows 8.

 

Write to us with the following details.

 

1. Do you get any error when you transfer the files from your computer to your phone?

• as I have said in the post, I cannot find the option to send the file to my phone

2. Is your computer able to detect your phone? Was it paired successfully?

• yes it was able to detect the phone, it also pairs to it successfully and installs it

3. What is the size of the file which you are trying to send?

• just around 200kb

4. Did you install the Bluetooth driver after you installed Windows 8?

• yes I installed it after Windows 8 since this is a clean install

5. Do you have any third party antivirus or security soft ware installed on your computer?

• none, only windows defender of win8

 

but everything is ok now as I have said in the second post..thanks!

 

Answer 5

Hi Mickey,

Thank you for the post on Microsoft Community.

As per the description of the issue you are unable to send files from your computer to your phone through Bluetooth file transfer after you installed Windows 8.

Write to us with the following details.

1. Do you get any error when you transfer the files from your computer to your phone?
2. Is your computer able to detect your phone? Was it paired successfully?
3. What is the size of the file which you are trying to send?
4. Did you install the Bluetooth driver after you installed Windows 8?
5. Do you have any third party antivirus or security soft ware installed on your computer?

This issue can occur if the Bluetooth drivers are not installed or if they are corrupt. Let’s try the troubleshooting method given here.

Make sure that the both the devices are in range and discoverable.

Method 1: Ru n the Hardware and Device Troubleshooter.

If your computer is having problems with a recently installed device or other hardware, try using the Hardware and Devices troubleshooter to fix the problem. It checks for common issues and makes sure that any new device or hardware attached to your computer was installed correctly.

Follow the steps given below:

a) Press Windows + W together.

b) Write Troubleshooting in the search box right up corner and hit enter.

c) Click on Troubleshooting tab.

d) Click on view all option on the upper left corner.

e) Select the Hardware and Device options from the list.

f) Click Next to run the Hardware and Device Troubleshooter.

Please move to the next method if the issue persists.

Method 2: Update the Bluetooth Driver from the manufacturer’s website and check for the issue.F ollow the steps given below:

a) Press Windows key + X key when you are at desktop.

b) Select Device Manager.

c) Find and double-click Bluetooth driver from the left panel to uninstall

d) Right-click the device, and click Update Driver Software.

e) Select Search Automatically for Updated Driver Software.

f) Reboot your computer.

You can go to the link given below select the appropriate operating system, download the latest driver for your computer and install.

http://support.asus.com/download.aspx?SLanguage=en&m=UX31A&os=30

Method 3: Temporarily disable Windows firewall and Place the computer in Clean Boot then check if this fixes the issue.

Step 1: Disable Windows Firewall temporarily.

You can follow the steps given below to turn off Firewall.

a)      Press Windows Key + X key.

b)      Select Control Panel.

c)      Click on Windows Firewall.

d)      Select Turn Windows Firewall On or off on the right had side of the panel.

Select the Radio buttons Turn off Firewall under Private and Public network settings

Warning: Security software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Step 2: Please follow the steps given below to place the computer in Clean Boot

Perform a clean boot to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts. Follow these steps given in the link below to start the computer in clean boot.

http://support.microsoft.com/kb/929135

Note: After you are done with all the steps perform Step 3 to Reset the computer to start as usual. Try to transfer the files now and check for the issue.

For reference you can go to the following link:

What if a device isn't installed properly?

http://windows.microsoft.com/en-US/windows-8/what-device-isnt-installed-properly

Set up your PC

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http://windows.microsoft.com/en-US/windows-8/set-up-devices#1TC=t1

I hope this resolves your issue, please write to us if you have any other Windows related issue.