"Check Windows Online Solution or close the program" How can i fix this problem?

Question

When i open one of my online games application and click the "RAN Launcher" shortcut at my Desktop, "Check Windows Online Solution or close the program" appears on my screen and it happened many times when i retry to open the Launcher.. I've tried many times to check the solution of my windows at the "Open Action Center" under "Maintenance" but the window failed to update the "Solution" for my windows and there's "no new solutions found" at the end of updating..How can I fix this troubleshoot?? Can you help me to solve this problem? I'm always open for any 'comments' and 'suggestions'. Thank you.

Answer 1

Hi Remigio,

This issue could be either due to some issues with the online game application that you are trying to launch or some third party software conflicts on the computer. I would like to ask the following questions for a better understanding:

1)       What is the name of the game that you are trying to launch?

2)       How did you install this game on the computer? Is it using its CD or did you download its installation file from the Internet?

3)       Were you able to launch this game on the computer in the past? If yes, then what are the recent changes that you have made to the computer prior to this issue?

I would suggest you to try the following methods and check if that resolves the issue.

Method 1: Check for any updates/patches for the Game from its manufacturer’s website.

I would suggest you to go to the game developer’s website and check if there are any updates or patches available for this game in their website. If you have any updates/patches available, then install them and check if the issue persists.

If the issue still persists, then you may check if this is caused by any third party software conflicts on the computer. To check this let’s perform a clean boot on the computer.

Method 2: Perform a Clean Boot and find out which application/service is causing this issue.

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A clean boot helps to eliminate software conflicts and to determine what is causing the problem. To perform a clean boot, please refer to the section “How to perform a clean boot” and follow the instructions for “Windows 7 and Windows Vista” from this link:

***http://support.microsoft.com/kb/929135***

You may please note that performing a clean boot does not fix the actual issue. It just helps us in identifying the root cause of the issue.

If the issue does not occur in clean boot, then you may determine which application/service on the computer is causing this issue. This can be done by following the instructions for “Windows 7 and Windows Vista” given in the section “How to determine what is causing the problem by performing a clean boot” from the same given link.

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Important: After you have finished troubleshooting, refer to the section “How to reset the computer to start as usual after clean boot troubleshooting” for “Windows 7 and Windows Vista”, to reset the computer to start as usual from the above link.

Please get back to us with the results.