Unable to detect any bluetooth devices

Question

Hi,

I'm using Acer Aspire E1-571G laptop with windows 7 ultimate 32 bit. The problem is that I'm not able to detect any bluetooth devices on my laptop. Even there's no bluetooth icon in my control panel. I tried almost everything like uninstalling the bluetooth from device driver and and restarted my laptop which reinstalled it automatically. I also checked and restarted the bluetooth support services but to no avail. I even checked for bluetooth drivers update however it denied as I was already having the latest one. 

I want to connect my wireless headset but couldn't as it's not getting detected. Neither I can search my laptop even after turning on the "Allow Discover..." option.

Below are some snapshots for your reference.

(No bluetooth icon in control panel. The only bluetooth icon that appears is on the notification area on the taskbar)

(My bluetooth settings)

(My Bluetooth Adapter Properties)

If anyone knows how to solve this problem, please help me out...

Answer 1

Hi Sumeet,

Thank you for posting your question in Microsoft Community.

You seem to have an issue with using Bluetooth devices on your computer. We will help you in fixing the issue.

Install the following update and check the issue status.

Bluetooth devices do not work correctly on a computer that is running Windows 7

http://support.microsoft.com/kb/980396

I would also suggest you to try following methods and check if it helps.

Method 1:

Please use suggestions provided in this help article and check the issue.

Refer:

Troubleshoot problems with Bluetooth enabled devices

http://windows.microsoft.com/en-IN/windows-vista/Troubleshoot-problems-with-Bluetooth-enabled-devices

(Also applies to Windows 7)

Method 2:

Please use suggestions in this article and check the issue status

Bluetooth devices do not work correctly on a computer that is running Windows 7

http://support.microsoft.com/kb/980396

Additional Information:

Add a Bluetooth or other wireless or network device: frequently asked questions

http://windows.microsoft.com/en-US/windows7/Add-a-Bluetooth-or-other-wireless-or-network-device-frequently-asked-questions

Add a Bluetooth enabled device to your computer

http://windows.microsoft.com/en-US/windows7/Add-a-Bluetooth-enabled-device-to-your-computer

Hope this helps. Please do let us know if you further help.