CSP fails with error 0x87d1fde8 configuring Lenovo Commercial Vantage

Question

CSP fails with error 0x87d1fde8 configuring Lenovo Commercial Vantage

Mike Chace 21

I created a new CSP in Intune to configure policy for Lenovo Commercial Vantage. This CSP is configured to modify 7 settings within the Commercial Vantage app. I receive an error in Intune from each of the 7 settings. Below is a copy of one of the errors from Intune.

Setting error
SETTING
11116BCCD9E515307397B1CE23E74D13 [./Device/Vendor/MSFT/Policy/Config/CommercialVantage~Policy~03E445D7B5956335BEDEF9340AC7E092~247D6178BE8CC3C83409E26C3E1CE0D9/11116BCCD9E515307397B1CE23E74D13]
STATE
Error
SOURCE PROFILES
Source Profile
Corp Win10 - Custom - Commercial Vantage Config
ERROR CODE
0x87d1fde8
ERROR DETAILS
Remediation failed

This is the error as shown in the event viewer.

MDM ConfigurationManager: Command failure status. Configuration Source ID: (6D330AA8-354C-493B-AB31-730F86D628AB), Enrollment Name: (MDMDeviceWithAAD), Provider Name: (Policy), Command Type: (Add: from Replace or Add), CSP URI: (./Device/Vendor/MSFT/Policy/Config/CommercialVantage~Policy~03E445D7B5956335BEDEF9340AC7E092~247D6178BE8CC3C83409E26C3E1CE0D9/11116BCCD9E515307397B1CE23E74D13), Result: (The system cannot find the file specified.).

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Answer 1

Crystal-MSFT 53,991 Microsoft External Staff

@Mike Chace , Based on my research, 0x87d1fde8 (The system cannot find the file specified.) can be caused that the OMA-URI used in the above-mentioned policy is not correct. Please contact Lenovo support to find out the correct OMA-URI and the format of the value. Here is a similar link with the same error for the reference:
https://howtomanagedevices.com/intune/2475/fix-error-code-0x87d1fde8-remediation-failed/
Note:: Non-Microsoft link, just for the reference.

After looking into the issue, the solution is found as below:

Cause:

=============

The ADMX Ingest had not completed on the test machine prior to the configuration CSP being run. So, there weren't any settings loaded into the registry to Add/Chang

Resolution:

=============

Check the status of the Ingest CSP prior to the Configuration CSP. It is working after the ADMX Ingest is completed.

Hope it can help.

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Mike Chace 21 Reputation points

2021-02-11T14:20:09.527+00:00

@Crystal-MSFT , Thank you for that information. Looking into this a little deeper this morning. I discovered the issue. The ADMX Ingest had not completed on the test machine prior to the configuration CSP being run. So, there weren't any settings loaded into the registry to Add/Change. Hence the reason for the errors. Had I simply checked the Ingest first, none of this would have happened.

Thank you for the response.

P.S. To anyone out there reading this post. Please don't do what I did. Check the status of the Ingest CSP prior to the Configuration CSP. It will likely prevent some unnecessary gray hairs.
Crystal-MSFT 53,991 Reputation points Microsoft External Staff

2021-02-12T02:31:23.92+00:00

@Mike Chace , Thanks for the reply. i am glad to hear that we have found the cause and fixed the issue. To help others who has the same issue, I will modify my answer with your resolution.

Thanks for your sharing and have a nice day!

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CSP fails with error 0x87d1fde8 configuring Lenovo Commercial Vantage

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