problem with this windows installer package when installing touchpad driver on Asus X205TA

Question

Hello,

I have this error

when trying to install SmartGesture_Win10_32_VER4012 touchpad driver on my Asus X205TA netbook running Windows 10.

Thanks for your help,

Answer 1

See some solutions you can try - watch out for the deceptive ads on the site. Just read and follow the instructions and don't install any of the suggested products:

Fix: Can't install Asus Smart Gesture driver on Windows 10

https://windowsreport.com/asus-smart-gesture-wi...

Answer 2

You also probably need to update or re-install the touchpad driver at ASUS so ask about that as well.

Answer 3

Thanks, yes I clicked on "run as admin".

I will try to install a chipset thing (driver?) and if it does not work I will contact Asus support.

Thanks a lot.

Answer 4

The error most probably indicates either file is corrupt or Windows Installer service is not running,

Check Services:

https://www.tenforums.com/tutorials/4499-start-...

and try download again.

Answer 5

Hi GuillaumeFrance, I am Rob, a volunteer and a 10 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as volunteers we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the problem is resolved.

Did you Right Click on the setup up file and click Run as Admin?

If so then you definitely need to contact ASUS Support and ask in their forums about known issues. Be sure you are using the right version for your model and Windows version.

ASUS - Service <-- includes Live Chat

http://www.service.asus.com/

ASUStek Support

http://support.asus.com/

ASUStek Forums

http://vip.asus.com/forum/default.aspx?SLanguag...

ASUStek Drivers

http://support.asus.com/download/download.aspx?...

Please let us know the results and if you need further assistance.