Bluetooth keeps turning off.

Question

How can I turn Bluetooth on? It will randomly shut off, then my bluetooth mouse just stops working. I have tried the following fixes.

1. Restart the computer - works most often but is a complete time-wasting pain.
2. Go to Device Manager. Checked the driver, and it's the latest. Go to HP website (mouse is XB4000) and download possible update anyway.

On of the preceding would usually help. Now, it won't work. I also recently put new batteries in the mouse just to be sure.

The Bluetooth icon used to be shown with all others in the system tray but now it doesn't. It doesn't show in Device Manager and there is no "Other" device as some Microsoft help articles have shown.

Answer 1

Hi,

Sorry for the inconvenience caused to you, Thank you so much for your valuable question please, I would suggest you to perform following steps once please if not tried before.

1- Press Win key + X

2- Then Select Device Manager

3- Find Bluetooth Adapter

4- select its properties by Right click on it.

5- You will see "Allow the computer to turn off this device to save power" , Un-check this option.

Thats it

Also I would suggest you to please see the below mentioned article and see if it helps. I am hopeful that your query will be resolved, If the issue persists or if your concern is different from my understanding, kindly do let me know,waiting for your kind reply please.

https://www.thewindowsclub.com/bluetooth-icon-m...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please let me know, if that helps and feel free to ask back any question.

Kind Regards:

Yasir

Answer 2

The problem is under Device Manager, the bluetooth adapter simply isn't there.

Answer 3

What is the exact make and model?

Open Start, type: system information

Hit Enter

Click System summary

Look in the right pane

Copy the system sku info into reply here.

See example: https://imgur.com/qzektpA

Which version of Windows 10 is currently installed? See how to verify:

https://answers.microsoft.com/en-us/windows/wik...

Which version and edition Windows did you originally upgrade from or was installed prior to your current version:

Windows 10 - 1703, 1607, 1511, 1507 (build 10240)

Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro

Use the Add Bluetooth wizard in Control Panel

Press Windows key + R

Type: control printers

Hit Enter

Click Add device then add the Bluetooth device again.

Have you checked for updated chipset drivers for your make and model?

Also, some manufacturers will provide separate Bluetooth drivers.

http://answers.microsoft.com/en-us/insider/wiki...

Press Windows key + R

Type: services.msc

Hit Enter

Scroll down to Bluetooth Support Service

Right click it

Click Properties

Under the General tab

Click in the Startup type: listbox

Choose Automatic

Click Start

Click Apply then OK

Restart your computer then check if its working.

Other things you can try include the Bluetooth troubleshooter.

Open Start > Settings > Update & security > Troubleshoot

Scroll down to Bluetooth

Click Bluetooth then click Run the troubleshooter

When complete, Restart your computer.

Press Windows key + X

Click Device Manager

Expand Bluetooth

Right click each entry then click Properties

Select the driver tab, click Rollback if its not grayed out.

If it is grayed out, right click Bluetooth driver then click uninstall

Restart your computer then check if its working again.

If not, remove any other Bluetooth devices since they might be causing interference .

You can also try pairing through Devices and Printers. Learn more:

https://www.groovypost.com/howto/pair-a-bluetoo...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 4

Thank you for your kind reply please, . Can you please hold for a while so i can dig other solution for you.

Thanks

Yasir

Answer 5

What is the exact make and model?

Open Start, type: system information

Hit Enter

Click System summary

Look in the right pane

Copy the system sku info into reply here.

System SKU    X3T19UA#ABA

System Manufacturer    HP

System Model    HP Pavilion Notebook

System Type    x64-based PC

Processor    AMD A9-9410 RADEON R5, 5 COMPUTE CORES 2C+3G, 2900 Mhz, 2 Core(s), 2 Logical Processor(s)