BSOD when computer is placed under load

Question

A year ago my computer began blue screening occasionally when I launched apps, put it under load or but rarely just sitting doing nothing. Since then it has been randomly happening in unpredictable bursts for random lengths of time. Originally when the problem started Community support helped me locate the problem in event viewer and I found an error related to “Distributed COM”. Doing some research I found there are many different ways to fix this problem none of which have worked for me. Community support guided me through using the DDU tool to clean install new graphics drivers due to them diagnosing that as the problem through my minidump logs. That seemed to fix the problem but every few weeks my computer would crash 3-4 times in a day and then not again for a few weeks. The crashes are starting to get worse and have been constant for the last 2-3 days and I am starting to get annoyed!!! I updated to windows ten to see if that would fix the problem, used the DDU multiple times to try different drivers, and have tried other solutions. Please help!!!

My specs:

Ryzen 7 5800X

Asus B550

Rtx 3070

32g DDR4 3200

750 W PSU

1 terabyte m.2

3 terabyte hhd

Windows 10

This is a copy of the minidump generated after my most recent crash: https://drive.google.com/file/d/1zp4M1fKo8FD_Q2bABvmFhroAE8g9yTD8/view?usp=sharing
also it took multiple crashes to get this to generate so i guess some crashes weren't recognized???

Thank you!

Answer 1

All of the 5 BSOD dated 09/24 were caused by misbehaving Nvidia GPU drivers.

VIDEO_TDR_FAILURE (116)

DPC_WATCHDOG_VIOLATION (133)

The most recent BSOD was again VIDEO_TDR_FAILURE (116) and was with a newer driver version: 32.0.15.7688

The computer has had hangs and freezes related to the GPU.

Please perform the following steps:

1)Upgrade the BIOS

2)Swap test the GPU card (a third driver can be tried but in most cases testing two driver versions is sufficient before testing the card.

.

.

Name NVIDIA GeForce RTX 3070

PNP Device ID PCI\VEN_10DE&DEV_2488&SUBSYS_404C1458&REV_A1\4&1D81E16&0&0019

Adapter Type NVIDIA GeForce RTX 3070, NVIDIA compatible

Adapter Description NVIDIA GeForce RTX 3070

Adapter RAM (1,048,576) bytes

Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_08efa4f6500ab001\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_08efa4f6500ab001\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_08efa4f6500ab001\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_08efa4f6500ab001\nvldumdx.dll

Driver Version 32.0.15.7688

INF File oem13.inf (Section070 section)

Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_08EFA4F6500AB001\NVLDDMKM.SYS (32.0.15.7688, 106.50 MB (111,668,848 bytes), 7/7/2025 3:36 AM)

nvlddmkm.sys Wed Oct 6 14:37:58 2021 (615DFB16)

.

.

.

.

Docs

.

.

.

Please remember to mark the replies as answers if they help.

Answer 2

In addition to the solutions recommended above, I also recommend doing the physical hardware tests that I mentioned.

Answer 3

Hi August,

.

.

1)Please run the V2 log collector and post a share link into this thread using drop box, or google drive

BSOD - Posting Instructions - Windows 10 Forums

BSOD - Posting Instructions | Windows 11 Forum (elevenforum.com)

.

.

https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

https://www.tenforums.com/tutorials/136792-change-display-language-windows-10-a.html#option1

.

.

.

2)Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Page 2 - Windows 10 Forums

Batch files for use in BSOD debugging - Windows 10 Forums

.

.

.

There was only one mini dump file posted.

The misbehaving driver was again the Nvidia GPU driver nvlddmkm.sys.

.

A third driver version can be tried (older version)

https://www.sevenforums.com/tutorials/367109-display-driver-uninstaller-how-use.html

https://www.wagnardsoft.com/display-driver-uninstaller-DDU-

https://www.nvidia.com/en-us/drivers/

.

.

If BSOD continue related to the Nvidia GPU then plan to swap test the GPU card (Nvidia or AMD).

.

.

.

.

The BIOS version: 2803

Upgrade the BIOS: 2803 > 3621

https://www.asus.com/us/supportonly/rog%20strix%20b550-a%20gaming/helpdesk_bios/?awc=31828_1751940385_337a92ace642a7164b597c7c8b2771d4%2F

.

.

.

nvlddmkm.sys Tue Jun 24 15:31:25 2025 (685B0B1D)

.

.

.

For share links please use drop box or google drive.

Make sure that links are available without sign in.

https://support.google.com/drive/answer/2424384?hl=en&co=GENIE.Platform%3DDesktop

.

.

.

.

Docs

.

.

.

Please remember to mark the replies as answers if they help.

Answer 4

Hello!

Did you perform a clean install of Windows 10 and the problem persists?

If the blue screen continues to appear even after performing a clean install, it is likely a problem with your hardware.

BSODs can be caused by software (system) or hardware (failures in some part of the computer).

The minidump file points to an Nvidia driver. It may be a problem with your video card, power supply or PCI slot on the motherboard. Try these tests:

1. Turn off your computer and remove.
2. Remove the cover of your computer > Remove the video card > Clean the video card slot on the motherboard with an antistatic brush > Then use a contact cleaner.
3. Clean the gold part of the video card with a brush and contact cleaner > Connect the video card again > Turn on the computer > Perform the tests.

If the problem persists, test another video card in your computer. Another test you can do is to test another Power Supply.