Computer not protected message.

Question

Have PCMatic antivirus and super shield. Receive message almost daily that computer is not protected and super shield is turned off. When checking. super shield is turned on. How do I stop receiving this message?

Thank You   Phil

Answer 1

Have PCMatic antivirus and super shield. Receive message almost daily that computer is not protected and super shield is turned off. When checking. super shield is turned on. How do I stop receiving this message?

Thank You   Phil

To all that replied to my question, Thank You. I sent a message to PCMatic and awaiting their response. 

I will NOT go back to Defender, when I had that, I constantly got worms, and malware. PCMatic found numerous malware problems on my computers upon installation and removed them. This is the third year I have had PCMatic, have not had ONE virus, worm or malware. I have it check my computers weekly and it keeps them running smoothly. 

The message I am receiving only started this year, the first two and a half years I had PCMatic installed, not a one. Now, one or two daily.

So, thank you again for your responses.

Phil

Answer 2

Sounds like some kind of communication issue between SuperShield and Windows Defender... 

Suggest reading/trying:

• Turn On or Off Notifications from Apps and Senders in Windows 10 | Tutorials
• https://www.pcpitstop.com/userguides/PCMatic_ref.pdf, especially page 21 (Super shield options)

When in doubt, best to ask here:

• https://forums.pcpitstop.com/forum/29-pc-pitstop39s-paid-products/
• https://www.pcmatic.com/support/

Answer 3

HI Phillip,

I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Though PCMatic can help you better on this, but did you try reinstalling the program and see if that fixes it?

Answer 4

Hi Philip. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.

You'd need to contact the 3rd party antivirus you're paying to protect your PC.

I would uninstall any 3rd party antivirus in Settings > Apps > Apps & Features and try running only built-in Defender which gives adequate protection, best Windows performance, least issues, and is from Microsoft who knows how to protect their OS best.

After uninstalling antivirus in Settings > Apps > Apps & Features, restart the PC, then type Security in Start Search, open Windows Defender Settings, there and in Windows Defender Security Center fix anything that's flagged.

If you want the best on-demand scanner install run Download and install Malwarebytes from https://www.malwarebytes.com/mwb-download/

In it's Settings > Protection > Scan Options enable Scan for Rootkits.

Then on Scan tab choose Threat Scan and Run Scan.

Clean up anything found, restart PC and then run again until it comes up clean.

Next check for damaged System Files: https://www.lifewire.com/how-to-use-sfc-scannow...

If it cannot repair them see Step 10 here to continue: http://answers.microsoft.com/en-us/windows/wiki...

If you want to keep Malwarebytes as an on-demand scanner then you can disable its Real Time trial version in it's Settings > Accounts tab.

I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 5

Windows does better without 3rd party antivirus programs.  All you need is Windows Defender and Malwarebytes.