Printing Word Document

Question

Created a word document and saved it in Rich Text Format (.rtf). Will not print.  Office 2007 program pops up and "suggests" I subscribe to Office 365.  Just need to print or email this document....tried to convert to PDF, but is blocking my efforts.

Any suggestions??

Answer 1

Before proceeding with the troubleshooting steps, Connect your Printer to the computer and Switch it ON. In case of Wireless printer, Switch it ON and connect it to the Wifi network.

1. Run printer troubleshooter

Type Troubleshoot in Windows Start Search box > Click Troubleshoot > On the right side, Click Printer > Run the troubleshooter

If you have HP Printer - HP provides a tool for HP printers to troubleshoot - HP Print and Scan Doctor. Download it, launch it and follow the onscreen directions to locate problems and fix them

Download Link - http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

2. Update Printer Driver

Download printer driver from printer manufacturer's website and reinstall.

3. Uninstall and reinstall the Printer (Credit to Andre Da Costa, MVP for providing steps)

A. Uninstall Printer

Click on Windows Key+X > Apps and Features > Scroll down and click Programs and Features > Select your printer > Select Uninstall

Type Printer in Cortana Search box > Printers & Scanners > Select your printer > Remove device

Type Printer in Cortana Search box > Click Printers & Scanners > Scroll down and click Print server properties under Related settings > Under Driver tab, look for your printer > Select it and click Remove button at the bottom

B. Install Printer

Go to the Printer manufacturer’s website and search for the latest Windows 10 drivers > Reinstall the Printer driver > Reboot the computer

Type Printer in Cortana Search box > Click Printers & Scanners > On Right side, Click Add a printer or scanner > If Windows detects your printer, it will be listed > Select the printer and follow on screen directions to set it up (In case of Wifi printer, your computer should also be logged into Wifi network)

If Windows doesn't detect your printer, then you will get a blue message - Click The printer that I want isn't listed

If you are using Bluetooth / Wirelss printer > Select Add a Bluetooth, wireless or network discoverable printer > Choose the printer > Select your Printer and follow on screen directions

If you are using wired printer > Select Add a local printer or network printer with manual settings > Select Use an existing port > Select your Printer and follow on screen directions

4. Clear Spooler

Type Services in Windows Start Search Box > Click Services > Scroll down to Print Spooler > Right-click and choose Stop for the Print Spooler service > Go to C:\WINDOWS\System32\spool\PRINTERS. You can also type %windir%\System32\spool\PRINTERS into the address bar in Explorer if the C drive is not the default Windows partition > Delete all the files in this folder > Services console and right-click and choose Start for the Print Spooler service

Do let me know if you require any further help on this. Will be glad to help you.

(Source - https://support.microsoft.com/en-us/help/401540...)

Disclaimer 1 - Using Third Party Software is completely at your own risk. This advice is in my personal capacity as a volunteer.

Disclaimer 2 - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

Hi Vjay,

Tried to print from Wordpad and Rich Text Format and it wouldn't work.

Thank you for trying to solve my printing problem!

Sincerely,  Radmed

Answer 3

Hi Andre!

Thanks so much for trying to solve my problem.

   Got all the way down to almost the last step...when I chose Microsoft under Manufacturer.

    Then could not find Microsoft Print to PDF as an option under Printers.

Once again, tried to use my Epson and it only printed blank pages.

    Have changed ink, reinstalled hardware and restarted my wifi connection on the old printer.

    Am wondering now, if she has finally decided to just quit printing and retire.

Appreciate the feedback! It was a good try.   

 Sincerely,  Radmed

Answer 4

Hi radmed

Greetings! I am Vijay, an Independent Advisor. I am here to work with you on this problem.

Wordpad's default format is rtf and you can use Wordpad to open rtf file and print.

Type Wordpad in Cortana search and click on Wordpad.

Do let me know if you have any more question or require further help.

Answer 5

Hi Radmed

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

Just to isolate the problem, if you save it as a .doc file, does it print or not?

Press Windows key + R then type: optionalfeatures.exe. Hit Enter on your keyboard, this will open the Turn Windows Features on or off component. Scroll down then uncheck Microsoft Print to PDF.

Click OK

Restart if prompted

Press Windows key + R then type: optionalfeatures.exe. Hit Enter on your keyboard, this will open the Turn Windows Features on or off component. Scroll down then check Microsoft Print to PDF.

Click OK

Restart if prompted

Press Windows key + R, type: control then hit Enter. Open Devices and Printers and click Add printer. Click The printer that I want isn’t listed.

Click Add a local printer or network printer with manual settings then click Next

Select Use an existing port then click in the list box then select FILE: (Print to File)

Scroll down and select Microsoft under Manufacturer then scroll down and select Microsoft Print to PDF under Printers then click Next

Give the printer a name or leave the default, click Next. It should now appear as an available printer.